Care Coordinator Administrative support

Who We Are

At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us.

Shift

• M-F 8-4:30
• What you’ll be doing: The Care Coordinator plays a critical role in patient admissions and transitions. They also provide administrative and clinical support to the treatment teams and ensure that all patients receive and complete treatment plan assessments and patient engagement surveys.
• Essential duties and responsibilities: Based on the needs of the assigned location, the Care Coordinator may support the care team by performing any of the following: Identifies referrals for varying levels of care/treatment and coordinate with treatment team and providers to secure these services for patients Coordinates discharge and/or transfers to other treatment facilities Submits daily attendance gathered from sign in/out logs or midnight census Updates treatment teams (when applicable) and patient tracker, sets expired reasons, ensures NOVA and movement calendar dates match Pulls patients on the unit and sets up equipment for virtual doctor appointments Issues admission day schedules Sends welcome emails or other information to patients/families Schedules rounds Coordinates transportation Manages Preventive Quality Indicators (PQIs) to ensure timeliness and accuracy Supports patients and families in completing necessary documentation (i.e., admission paperwork, releases of information, patient engagement surveys, and treatment plan assessments, etc.) Coordinates with outpatient providers by sending OP Provider Welcome Letter at admission and adding and updating contacts, sending treatment communication throughout the patient stay Updates the electronic medical record with patient movements, transfers and discharges and involuntary status Works with treatment team members to facilitate FMLA/disability paperwork, obtain work and school absence letters, etc.