ROOF ABOVE INC·Charlotte, North Carolina
Provide comprehensive case management to help chronically homeless individuals transition to permanent supportive housing. Responsibilities include conducting home visits, linking clients to medical and mental health services, and managing participant records.
Charlotte, NC 28217ROOF ABOVE Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.
Roof Above is a leading provider of permanent supportive housing for individuals who are experiencing homelessness in the Mecklenburg area. SECU The Rise on Clanton is a permanent supportive housing program serving 88 chronically homeless men and women. Case Managers work closely with property Management and tenants to assure safe housing. This position is ideally suited to an individual with strong motivation and organizational skills. ESSENTIAL FUNCTIONS: Provide case management services to help participants successfully transition from chronic homelessness to housing. Manage a case load of around 20 individuals. Conduct home visits with participants several times a week for first months and provide evidence-based treatment services to assist with stabilization and transition. Assess medical needs and ensure that they are linked to appropriate primary care and specialty services. Follow up with the participant's medical care and pharmacy to ensure they have the necessary medication. Provide ongoing evaluation of any presenting psychiatric or addiction symptoms and assess the need for supportive services. Link clients to internal and external resources, including mental health and addiction services. Maintain program participant records, including comprehensive assessments, clinical progress notes, statistical/demographic information, and specific, achievable and measurable client-centered plans. Initial focus will be on assisting participant with obtaining an income in order to help them become self-sufficient as soon as possible. This may include assisting them with applying for public benefits and pursuing educational and vocational goals. Perform risk management duties to promote health and safety onsite. Coordinate with apartment maintenance staff when needed and assist participants in making work requests. Respond appropriately to resident emergencies, conflicts, and behavioral concerns or conflicts. Use crisis prevention and intervention techniques to handle acute incidents of physical and mental health crisis and aggression. Engage participants in their homes and in the general community. Assist participants in renewing their voluntary commitments in the lease and program guidelines. QualificationsEDUCATION, EXPERIENCE AND SKILLS REQUIRED: Bachelor’s or Master’s degree in a human services field OR commensurate experience in lieu of degree. Minimum of three years case management experience as well as past experience with chronically homeless adults, severe & persistent mental illness, and/or substance abuse. Experience with harm reduction principles and motivational interviewing and a demonstrated commitment to the housing first philosophy. Working knowledge of service/systems organizations involved in the welfare of chronically homeless people in the Charlotte Mecklenburg area. Ability to work independently and collaboratively with clients as well as service providers. Ability to handle and prioritize multiple tasks. Self starter with excellent problem-solving and crisis management skills Valid driver’s license and safe driving record; Strong verbal and written communication skills, including computer proficiency WORKING ENVIRONMENT: In person presence in office required WORKING ENVIRONMENT Individuals must be able to work with limited supervision, embrace a fast-paced environment, and be comfortable de-escalating negative behaviors with diverse individuals including persons with mental illness and substance use issues. OUR VALUES: Heart for the Work We choose this work and embrace this place. We practice radical compassion. We each do our unique part to end homelessness. Solution-Oriented Grounding ourselves in what we know, we imagine what is possible. We are intentional about getting the right people involved and we move towards effective action. We are exhaustive in our search for solutions. Bring Our Best We practice self-care, self-awareness, and safety. We recognize what we need to let go of to move forward. We exercise diligence and grit. Value Others We honor the profound worth of each life and our work reflects it. We meet people where they are and approach others with genuine curiosity. We know we can’t do it alone. We are stronger and smarter together. Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Requires a Bachelor's or Master's degree in human services or equivalent experience, with at least three years of case management experience. Candidates must have a valid driver's license and experience working with severe mental illness and substance abuse.
Market context
In North Carolina, case manager roles are commonly tied to behavioral health, community services, and coordinated care, so demand often follows local service needs and caseload coverage. These positions are competitive because employers look for a bachelor’s or master’s degree in human services or equivalent experience, plus three years of case management work, a valid driver’s license, and direct experience with severe mental illness and substance abuse. Review the AI-summarized requirements and benefits on this platform to save time, then tailor your application to show relevant caseload, driving, and behavioral health experience.