Pathway of Hope Case Manager

Overview Location

• New
• Britain
• Corps (New
• Britain,
• CT)
• Status:
• Non-exempt,
• Full-time
• Hours
• Per
• Week: 40
• Schedule: Monday–Friday; 8:30 am – 4:30 pm
• Scope of
• Position: Case management within the Pathway of Hope is a process by which a skilled helper partners with a family to plan and achieve realistic goals over time, ultimately leading to self-sufficiency. This comprehensive, holistic case management approach extends beyond providing relief, a one-time service, or addressing urgent needs. Case managers walk alongside their clients, accompanying them from start to finish. Serves as a primary point of contact, assisting clients in coordinating necessary services and resources to address the client’s complex needs. Case management relies on the clients to play an active role in their development.

Responsibilities

Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manuals. Attend relevant seminars and conferences as instructed. Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each client’s needs and available resources. Empower the clients to access the resources available to them effectively. Collaborate with clients to develop, implement, and review an individualized action plan that aims to avoid fostering dependence. Monitor and document clients’ progress toward their goals using standardized forms and enter the relevant information into the client registry (ServicePoint) in a timely manner. Oversee the Comprehensive Emergency Assistance Program (CEAP) through the following actions: Meet with clients to conduct an initial intake, including a detailed application that outlines their needs. Compile a monthly budget for each client seeking assistance. Meet with the Corps Officer to determine eligibility for services and the amount provided to the client. Conduct financial literacy courses and present them to the bookkeeper at Divisional Headquarters for processing. Maintain all client files with pertinent information. Conduct intake interviews and assessments via phone and in person, connecting families to resources for urgent needs. Conduct outreach to identify individuals in need of services and referrals. Prepare monthly statistical reports as requested and attend monthly coordination meetings. Provide continuity of client services through case transfer or case closure. Provide, refer, or arrange for families to receive services and resources identified in their action plan through: verifying unmet needs by obtaining records and contacting vendors. collaborating with other organizations to guide clients through the delivery sequence, ensuring the avoidance of duplication of benefits or services. advocating with and for clients by providing support and advocacy with governmental and non-governmental agencies and organizations when necessary. Screen applicants promptly and respond to their needs to identify the urgency of their requirements and direct them to the appropriate services, providing accurate and timely information and referrals. Work with a designated pastoral care representative to schedule spiritual guidance sessions at the client’s request.