Boston Health Care for the Homeless Program·Boston, Massachusetts
The role provides dual support by performing clinical interventions under a Registered Nurse and managing administrative tasks such as patient registration and insurance enrollment. Key duties include collecting patient data, scheduling appointments, and processing medical benefit applications.
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
We are looking to hire a Patient Benefits Coordinator (PBC), who will have a dual role assisting in the administrative and clinical areas. In the clinical area the PBC, under the direction and supervision of a registered nurse and in accordance with the policies of Boston Health Care for the Homeless Program’s procedures, protocols, and standards of practice, you will participate in the delivery of patient care. In the administrative area you will gather patient information for registration, schedules appointments, prepare medical records, and files. You will also be responsible for patient appointment confirmation as well as enrolling BHCHP patients into health care plans.
Accurately complete and appropriately process medical insurance applications, including Mass Health Essential, Mass Health Standard and Free Care.
Works closely with the Manager of Patient Intake & Benefit Enrollment to implement processes and procedures for enrolling and maintaining patients in the appropriate medical and cash benefits programs.
Works effectively with BHCHP administrative and clinical staff as well as staff at city, state, and federal agencies to obtain information or paperwork necessary for enrolling patients into the appropriate medical or cash benefits programs.
Maintains complete and accurate records of all benefits applications in process.
Follow-up in a timely manner on all Mass Health, Free Care applications submitted for patients.
Assists patients in signing them up for a Cash Benefits Payee.
Obtains any needed documentation for completion of medical benefits applications.
Checks patient’s eligibility for Mass Health using the REVS system and for Free Care using the Free Care database.
Keeps the McInnis Database and MSI registration system current by complete and accurate input of patient benefits information.
Confirms patient appointments.
Assists with scheduling of patient follow-up appointments and consultations.
Maintains clinic files and patient records.
Performs other duties as needed.
Does this amazing opportunity interest you? Then we'd love to hear from you.
As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.
Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.
Requires 1-2 years of education beyond high school or an equivalent combination of experience and a GED. Completion of a medical assistant program is preferred, along with strong interpersonal skills and knowledge of basic medical terminology.
Market context
In Massachusetts, nursing roles often draw steady demand, especially in specialty settings like oncology where prior RN experience can matter. These positions are competitive because employers commonly look for an active RN license, an ADN at minimum, and prefer candidates with oncology background and a BSN. Review the AI-summarized requirements and benefits on this platform to save time, then tailor your application to highlight oncology experience, licensure, and any relevant advancement or recognition achievements.
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