Community Care of North Carolina Inc·Cary, North Carolina
Collaborates with the care management team to support a multi-disciplinary approach to patient care by gathering documents and scheduling follow-ups. Manages referrals, verifies eligibility, and assists members with healthcare system navigation and resource coordination.
From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care.
To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems.
The care management support coordinator position is a non-Clinician role that works in collaboration with the care management team to support the multi-Disciplinary team approach of patient care. Care management coordination supports both members and the cm (Care management) team by providing resources, requesting, and gathering appropriate documents, scheduling members for care manager follow up, and completing other delegated tasks to support the cm team.
The care management support coordinator will work remotely within regions to cover needs across the state.
Essential functions
Receive and document all referrals from various sources into the Care Management documentation platform.
Verify eligibility and demographic information.
May complete Health Risk Screenings as needed.
Assist with mailing educational materials, consent forms or other documents to the member as necessary.
Assist with referrals on behalf of the Care Management team.
Provide information for access and coordination of resources.
Assist member with care coordination and health care system navigation.
Provide culturally appropriate health education and information.
Provide general education and social support.
Advocate for members.
Assist with scheduling medical appointments and transportation as needed.
Assist to address with Social Determinants of Health as needed.
Access multiple EHR’s to obtain and upload into the care management platform.
Notify supervisor promptly of any issues with carrying out any duties assigned.
Adhere to CCNC (Community Care of North Carolina) Privacy and Security policies to ensure that patient and company data is properly safeguarded.
Abide by department guidelines, company policies, and HIPAA regulations.
Perform other duties that assist in keeping the operations organized and functional.
Attend departmental and corporate meetings, local and regional training, or other events as required.
Understand and uphold CCNC goals, objectives, and standards.
Requires a high school diploma or GED (LPN also accepted) and 2-4 years of experience in a healthcare setting. Proficiency in clinical data systems and strong communication skills are essential, with a degree in a health-related field preferred.
Market context
In North Carolina, care management support roles are typically in demand across health systems, insurers, and provider groups that need help coordinating patient services and documentation. This role is competitive because employers want candidates with healthcare experience, comfort using clinical data systems, and clear communication; the AI-summarized requirements and benefits on this platform help you review the original posting faster. If you are applying, highlight your healthcare setting experience and any work with patient records, scheduling, or care coordination.
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