Care Management Support Coordinator

Qualifications

• High school diploma or GED required, or Licensed Practical Nurse
• 2-4 years minimum experience in a health care setting required
• 2 or 4-year degree in health-related field preferred
• Bilingual preferred

• Knowledge, skills, and abilities
• Knowledge of and experience working in patient or clinical data systems
• Computer skills required including various office software and the internet; experience with MS Office software preferred
• Knowledge of state and federal benefits system
• Excellent communication skills – oral and written
• Proficient motivational interviewing skills
• Organizational and time management skills
• Sensitivity to diversity of cultures, language barriers, health literacy and educational levels
• Knowledge of medical terminology
• Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
• Able to shift strategy or approach in response to the demands of a situation

• Working conditions
• The job environment is primarily a home environment
• Multiple contacts are required with various members, providers, multi-payer systems and community partners to ensure coordination of services; exposure to general office, community, and household conditions, as well as communicable disease could occur
• Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time
• Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices
• Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds
• The job environment can be intense as high volume, repetitive work is an expectation

• Why Join Us
• Make a meaningful impact on youth and families across North Carolina
• Work with a supportive and collaborative care team
• Competitive Benefits Package effective first day of employment
• Opportunities for growth, training, and bonus incentives*

• Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems?
• Apply today and join us in delivering compassionate care that makes a difference.