Ambulatory Care Navigator, Neurosurgery

erves as a liaison between the provider and patient between clinic visits.

Communicates by phone (or in person if needed) when clinical concerns arise and provides transitional care after the patient visits the ED or hospital.

Identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment as well as assists with identifying community resources.

Meets weekly with the primary medical team to discuss current patients and identify new patients at risk for services.

Participates in Transitional and Supportive Care rounds to help identify patients who are candidates for services.

Responsible for ongoing evaluation and quality improvement of the Navigator Program and tracks all activity as defined by the departmental and program standards.

Ensures quality patient care by adhering to the policies of WFBMC, involving patients and their families in identifying their needs, creating a plan to meet those needs, and effectively communicating the plan across the continuum of care. Identifies barriers to efficient and effective management of patient care and seeks strategies to remove them.

Implements outreach efforts to establish and maintain positive working relationships with key community agencies.

Collects and maintains up to date and accurate program data and documentation according to program standards. Delivers reports that demonstrate outcomes and performance improvement activities; adheres to established productivity benchmarks.

Trained in motivational interviewing and health coaching to provide chronic care management.

Demonstrates ability to function in a professional practice model through active participation in shared governance and acceptance of personal responsibility for professional growth. Demonstrates responsibility for personal development by participating in continuing education offerings. Seeks new opportunities for self- improvement. Seeks and applies constructive feedback to improve performance.

Provides age/developmentally appropriate patient care in accordance with Age-Specific guidelines for the specific age groups served.

Advocate Health [https://www.advocatehealth.org/] is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.

Providing care under the names Advocate Health Care [https://www.advocatehealth.com/] in Illinois; Atrium Health [https://atriumhealth.org/] in the Carolinas, Georgia and Alabama; and Aurora Health Care [https://www.aurorahealthcare.org/] in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine [https://school.wakehealth.edu/] serving as the academic core of the enterprise.

It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.

Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.