L.A. Care Health Plan·Los Angeles, California
The role focuses on promoting member health by helping them navigate health services during transitions between care settings. Responsibilities include conducting outreach, providing culturally appropriate health education, and coordinating care with providers and facility staff.
$55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. Job Summary The Transitional Care Services (TCS) Community Health Worker II (CHW) is responsible for promoting members’ optimal health and well-being through active engagement and helping them navigate and access health services when transitioning between care settings. The TCS CHW supports members and providers through an integrated approach inclusive of community outreach. Through assessment, collaboration, education and support, the TCS CHW helps identify and resolve members’ barriers to safe care transitions from facilities by ensuring coordination with the facility discharge staff and connecting members to their providers as well as appropriate programs and services to support their daily functioning.
Cultural Mediation Among Individuals, Communities, and Health and Social Service Systems: Educating individuals and communities about how to use health and social service systems (including understanding how systems operate). Educating systems about community perspectives and cultural norms. Building health literacy and cross-cultural communication. (5%)
Conducting health promotion and disease prevention education in a manner that matches linguistic and cultural needs of members. Providing necessary information to understand and prevent diseases and help members manage health conditions (including chronic disease). (5%)
Participating in telephonic and/or in-person care coordination and case management with members, facility staff, and providers. Making post-transition referrals and providing follow-up. Coordinating transportation to services and helping address barriers to services. Documenting and tracking individual and population level data. Informing people and systems about community assets and challenges. (25%)
Providing individual support and coaching, including how to manage their health conditions following discharge and identifying critical symptoms. Motivating and encouraging people to obtain care and other services. Supporting self-management of disease prevention and management of health conditions (including chronic disease). Planning and/or leading support and health education groups. (10%)
Advocating for the needs and perspectives of communities. Connecting to resources and advocating for basic needs (e.g. food and housing). Conducting policy advocacy for their communities. (5%)
Building individual and community capacity by training with peers and among CHW groups. (5%)
Participating in design, implementation, and interpretation of individual-level assessments (e.g. Health Risk Assessments, medication reviews, home environmental and safety assessment). (10%)
Continued Conducting Outreach: Telephonic and/or in-person recruitment of individuals and families to participate in Transitional Care Services and other supports. Follow up on health and social service encounters with individuals and families, in coordination with primary care providers and facility staff. Home visiting to provide education, assessment, and social support following a care transition, if appropriate. (25%)
Perform other duties as assigned. (10%) Education Required High School Diploma/or High School Equivalency CertificateEducation Preferred Experience Required: At least 6 months of experience as a health navigator, peer support worker, outreach worker, promotora, or working in a community setting and providing health education for chronic conditions, or equivalent. Skills Required:
Knowledge of community resources for Medi-Cal members.
Comfortable working with diverse populations.
Exceptional ability to connect and engage with people.
1 in member’s homes, hospitals, skilled nursing facilities, other clinical settings, and/ or shelters.
Excellent verbal and written communication skills.
Detail oriented, organized and possess time management skills.
Basic computer skills.
"Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese ". Licenses/Certifications Required Licenses/Certifications Preferred Mental Health First Aide CertificationRequired Training Preferred: Successful completion of a Community Health Worker formal training program from a college or other education institution is preferred.
Training in health education for chronic diseases, motivational interviewing is desirable. Physical Requirements
Additional Information: Required:
Must have access to reliable transportation to carry out job-related essential functions.
Able to work flexible job hours.
Travel to offsite locations for work.
Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental and Vision Wellness Program Volunteer Time Off (VTO)
Requires a high school diploma and at least 6 months of experience as a health navigator, peer support worker, or in a similar community health setting. Candidates must have reliable transportation and the ability to work with diverse populations in various clinical and home environments.
Market context
In California, Transitional Care Services Community Health Worker II roles are typically tied to ongoing demand for care coordination, discharge support, and navigation between clinical and home settings. These positions are competitive because employers often look for candidates with direct community health experience, reliable transportation, and comfort working with diverse populations across different environments. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show health navigation experience and readiness for field-based work.
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