Community Action House
Location
Holland, Michigan
Salary
$19 - $21 / HOUR
The coordinator builds relationships with individuals experiencing homelessness to identify barriers and connect them with vital community resources. They provide comprehensive case management and street outreach to help clients secure stable housing solutions.
Requires a high school diploma and at least one year of relevant experience, along with a valid driver's license. Preferred qualifications include education in social services, bilingual Spanish proficiency, and experience with trauma-informed care.
& Essential Duties Locate and build relationships with clients experiencing homelessness throughout Ottawa county; identify their barriers and make appropriate referrals to local resources Engage people experiencing homelessness in Holland at established “inreach” and “outreach” service locations such as the library, Community Kitchen, Refresh, and throughout the community. Operate agency vehicles to provide street outreach, transport supplies, and assist guests with access to services, appointments, shelter, and housing resources while maintaining safe driving practices and compliance with agency vehicle policies. Conduct street outreach and engagement activities in a variety of community settings, including encampments, wooded areas, shelters, and public spaces, requiring the ability to walk on uneven terrain, hike through outdoor environments, and work in varying weather conditions while building rapport with individuals experiencing homelessness. Provide case management services to clientele including: relationship building, assessment, engagement (goal setting in the areas of obtaining housing and other community resources), advocacy (collaboration with service providers and references for housing) and termination Assist clients with a variety of tasks including applying for benefits from local, state, and federal agencies and locating appropriate resources Carefully listening to client stories with the ability to both empathize as well as search for solutions to potentially ambiguous underlying issues Create and maintain relationships with local service providers to obtain program referrals and to collaborate effectively when working with shared clientele Maintain timely and accurate program and client records across multiple required platforms. Works collaboratively with a cross functional team to ensure highest client service and to ensure programming efficiently and effectively helps our guests build skills to achieve a stable and prosperous life. Update and learn about new community, local, state, and federal resources that may benefit our guests, as they become available. Other duties as assigned.
Work experience or education in social services preferred. Ability to work independently and without direct supervision. Ability to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities. Ability to work effectively in collaboration with diverse groups of people. Strong communication skills with a variety of guests, community members and collaborative agency team members. Strong active listening skills and ability to offer empathy. Integrity, positive attitude, strong work ethic, and self-directedness. Strong in critical thinking & problem solving Suicide Prevention, and Deescaltion technicques and skilled in conflict resolution and crisis management preferred A team player with a flexible and creative approach within a friendly, yet demanding, work environment Creativity in developing new and innovative approaches to challenges with a strong commitment to continuous improvement. Comfort with technology and database entry and management with Experience in recording case notes and database management preferred. Working knowledge of Google applications and platforms. Self-reflective, humble, and able to compassionately engage and process with coworkers and diverse populations with a history of trauma. Knowledge of the lived experience, systems-level barriers to housing, and resources available to houseless neighbors, preferred. Ability to work effectively in collaboration with diverse groups of people. Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs. A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture. Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships. Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.
Education & Experience 1+ years of relevant experience required High School Diploma required. Some college preferred.; or in place of a degree, equivalent years of experience Valid driver’s license in good standing is required No supervisory experience required Bilingual Spanish proficiency preferred
Position Type: Full-time Regular Overtime Status: Non-exempt Reports To: Assistant Manager, Housing Access Direct Reports: none Department: Housing Access Primary Location: Food Club & Opportunity Hub Supervision Received: General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision making or task assignments.
None: Does not have formal people leading (supervisory) responsibilities. Physical Requirements Continuously use eyesight clarity/accuracy or visual perception Continuously read and understand written word Continuously engage in real-time verbal communication in English Continuously move about work area Frequently reach with hands and arms Frequently drive a vehicle for work Frequently operate computer and general office machines Frequently work outside in variable weather conditions Frequently work in stationary position Occasionally ascend/descend (stairs/ladder/etc.) Occasionally bend, stoop, kneel, crouch, or crawl Occasionally ability to push, pull, and lift up to 20 pounds Other Factors Access to consistent and reliable transportation Ability to hike to outdoor encampments in variable weather conditions Evening hours occasionally, on an as-needed basis
This job posting is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Full job descriptions will be provided and job incumbents may be asked to perform other duties.
No additional openings are live from this employer right now.
Registered Nurse (Inpatient Behavioral Health) VSP/Limited Hours
Experienced Nurse Practitioner or Physician Assistant (Corporate Partnerships), Part Time
Experienced Nurse Practitioner or Physician Assistant (Corporate Partnerships), Full Time
Registered Nurse (MedSurg/4West), Full Time Nights
Experienced Physician Assistant or Nurse Practitioner (Pulmonary and Sleep Medicine), Full Time
Patient Care Assistant (4West/Medsurg) Part Time, Days
Personal Assistant
Administrative Support Assistant
Administrative Support Assistant
Full-time Float Infusion Registered Nurse (RN)
Full-time Float Infusion Registered Nurse (RN)
Cardiology Technician, HVI- Mercy