Provide real-time clinical support and triage for newly re-engaged pediatric patients with complex medical needs. Collaborate with interdisciplinary teams to develop care plans and ensure patients are connected to appropriate care pathways.
Requirements summary
Requires a valid RN license and at least one year of experience in care coordination or case management. Proficiency in Spanish and familiarity with Medicaid regulations are mandatory requirements.
bachelor degreeprofessional certificateCase ManagementPatient AssessmentCare CoordinationCultural CompetenceClinical DocumentationInterdisciplinary CollaborationClinical TriageVirtual CareFamily-Centered CareMedicaid RegulationsSpanish BilingualismValue Based Care
Job description
Who We Are
Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. The primary location for this position is remote (EST or CST required). Expected schedule will be 4x10s (Monday-Thursday or Tuesday-Friday) 9:00am-7:00pm EST or CST. 1-2 Saturdays per month will also be required.
What You’ll Do As a Resource Pediatric Registered Nurse at Imagine Pediatrics, you serve as a key clinical partner within the Patient Engagement (Outreach & Enrollment) team, supporting the re-engagement of previously enrolled patients and families.
This role focuses on providing real-time clinical support to patients who are newly reconnected to services, ensuring immediate access to care, guidance, and triage at the point of engagement.
In this role, you will collaborate closely with Patient Engagement Agents, Community Health Workers, and interdisciplinary care team members, operating within a non-traditional structure aligned to patient engagement and operational priorities.
You will act as a primary point of contact during re-engagement, delivering timely, family-centered clinical support through virtual touchpoints and ensuring patients are quickly connected to appropriate care pathways.
Key responsibilities include: Provide real-time clinical support and triage for newly re-engaged patients, ensuring immediate response to clinical needs following outreach and enrollment interactions Deliver proactive, professional, and compassionate care, serving as an accessible first point of contact for patients and caregivers Apply a family-centered care approach, meeting patients where they are and supporting individualized care needs Demonstrate cultural competence and sensitivity, effectively supporting diverse populations and leveraging appropriate resources as needed Build trusting relationships with patients and families to support engagement, understand needs, and encourage ongoing participation in services Perform a comprehensive assessment of patients’ clinical, psychosocial, discharge planning, and financial needs, establishing appropriate clinical milestones and goals Collaborate with physicians, APPs, and interdisciplinary team members to develop and execute care plans aligned to patient needs and clinical goals Coordinate with Resource specialists, Behavioral Health, and other interdisciplinary partners to address complex needs and ensure appropriate referrals and follow-up Monitor and evaluate the effectiveness of care plans, gathering input from relevant sources to ensure care is delivered in an accurate, safe, timely, and cost-effective manner Document all assessments, interventions, and patient interactions accurately and in a timely manner Meet established monthly re-engagement productivity and engagement goals, including completed patient encounters, effective warm handoffs, and sustained caregiver engagement Contribute to longitudinal engagement outcomes by supporting a target percentage of re-engaged patients to complete a clinical visit within three months of initial re-engagement What You Bring & How You Qualify First and foremost, you’re passionate and committed to creating the world our sickest children deserve.
Benefits
Dental Insurance
Life Insurance
Vision Insurance
Medical Insurance
Short-term Disability
Long-term Disability
Dependent Care FSA
Company-funded HSA
Healthcare FSA
Employee Equity Purchase Program
Paid New Parent Leave
401(k) with 4% Match
2 Floating Holidays
20 Days PTO
10 Company Holidays
Quarterly Performance-based Bonus
You want an active role in building a diverse and values-driven culture.
Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities.
In this role, you will need: Licensed RN in at least one state with eligibility to register for other state licensures.
Graduate with a bachelor’s in nursing from an accredited university preferred.
Minimum 1 year care coordination or case management required Familiarity with Medicaid regulations and services required Experience in Value Based Care highly preferred.
Virtual care experience a plus.
Bilingual Spanish is required.
What We Offer (Benefits + Perks) The hourly rate for this position ranges from $36 - 42 per hour in addition to a quarterly performance-based bonus, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable).
When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience.
These considerations may cause your compensation to vary.
We provide these additional benefits and perks: Competitive medical, dental, and vision insurance Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays Paid new parent leave Additional benefits to be detailed in offer What We Live By
We’re guided by our five core values
Our
Values: Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
