Day Center Outreach Case Manager

• About Claratel Behavioral Health Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals.
• As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.
• If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you.
• Here, your work is impactful, your growth is prioritized, and your well-being is supported.
• Together, we can forge pathways to a healthier future for all.
• Outreach Case Manager JOB SUMMARY: The Outreach Case Manager Position is an integral part of Community Based Services Program within Claratel Behavioral Health.
• This position is a collaborative partnership between Claratel Behavioral Health, DeKalb County, and the Day Center Provider, to strengthen the continuum of care between unhoused services and behavioral health treatment systems.
• The Outreach Case Manager will work in close coordination with Day Center Staff to support outcomes and will serve as a consistent on-site behavioral health resource, helping day shelter guest navigate systems of care, reduce barriers to treatment access, and connect to appropriate levels of support.

The Outreach Case Manager role helps expand access to mental health and substance use treatment services for individuals experiencing homelessness. The Outreach Case Manager will provide engagement, screening, care coordination, and linkage to ongoing treatment services through Claratel Behavioral Health and other community-based resources.

Duties and Responsibilities

Conduct outreach and engagement with day shelter guests who may have behavioral health and/or substance use treatment needs Provide brief screening for mental health and substance concerns Facilities referrals and linkages to Claratel Behavioral outpatient services; including counseling, psychiatric services, and substance use treatment Assist individuals with intake scheduling, transportation coordination, and follow up engagement to support treatment initiations and retention Coordinate with Day Shelter Staff to identify individuals who may benefit from behavioral health support Provide crisis-informed support and coordination when needed Assist with referrals and coordination with the DeKalb Regional Crisis Center when guests require urgent crisis stabilization Maintain documentation consistent with Claratel Behavioral Health policies and applicable regulations Other duties as directed by Program Manager and/or Director