Continuum of Care Resident Case Manager

• 1.
• Client Assessment & Care Planning Conduct intake, eligibility determination, and enrollment in accordance with CoC guidelines Perform comprehensive functional, psychosocial, and housing stability assessments Develop individualized, strengths-based service plans Conduct monthly client contacts (minimum) Complete annual reassessments and recertification of various public program benefits 2.
• Service Coordination & Advocacy Coordinate housing, medical, behavioral health, and public benefits services (including Medi-Cal, IHSS, Medicare, and related systems) Advocate for clients experiencing housing, health, or service-related crises Collaborate with Mercy Housing property management and services staff, and community-based providers Maintain professional working relationships and boundaries with interdisciplinary service partners 3.
• Documentation, Data Entry & Contract Compliance Maintain timely, accurate, and complete case documentation Enter and update required information in ONE System and Neon, and other mandated systems Maintain documentation consistent with CoC, HIPAA, and Openhouse confidentiality standards Participate in audits, monitoring reviews, and quality assurance processes Coordinate transportation to medical, and benefit-related appointments as required for care coordination 4.
• Mandated Reporting Responsibilities This position is designated as a Mandated Reporter under California Welfare & Institutions Code §15630 (Dependent Adult and Elder Abuse Reporting Act).
• The CoC Case Manager is legally required to: Immediately report suspected elder or dependent adult abuse to Adult Protective Services (APS) or appropriate authorities Complete required written follow-up reports within statutory timelines Participate in mandated reporter training as required by state law Maintain documentation of compliance with reporting obligations Failure to fulfill mandated reporting responsibilities may result in disciplinary action and potential legal consequences.
• 5.
• Team Participation & Professional Standards Participate in weekly case conferences and supervision Maintain confidentiality in compliance with HIPAA and other privacy regulations Provide services in a culturally responsive, LGBTQ-affirming, and trauma-informed manner COC CASE MANAGER CONTRACTOR COMPLIANCE As a HSH-funded position, the CoC Case Manager must: Adhere to all CoC program standards and contract requirements Maintain documentation sufficient for City & County monitoring and audit Participate in required CoC trainings Meet productivity and reporting benchmarks as defined by contract Comply with City, State, and Federal nondiscrimination and confidentiality regulations Employment in this role may be contingent upon continued funding under the CoC contract.

Requirements

Minimum Qualifications

1–3 years of experience working with older adults and/or adults with disabilities Demonstrated case management experience in community health, aging services, or homeless services systems Knowledge of housing and public benefits systems Strong documentation and organizational skills Ability to travel locally for home visits Fluency in verbal and written English

Preferred Qualifications

Bachelor’s or Master’s degree in social work, counseling, psychology, gerontology, or related field Experience with Medi-Cal, IHSS, Medicare systems, and SF Permanent Supported Housing Motivational interviewing or behavioral health experience Multilingual proficiency Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission. Experience working with older LGBTQIA2S++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc. As a condition of employment: Criminal history background check (post-conditional offer) Motor Vehicle Record (MVR) review All background checks are conducted in compliance with: San Francisco Fair Chance Ordinance California Fair Chance Act Applicable federal, state, and local law PHYSICAL & WORK ENVIRONMENT REQUIREMENTS Ability to navigate residential environments and travel one block back and forth between them Ability to operate a computer and office equipment up to 8 hours per day Ability to work in a shared office environment Full COVID vaccination required (or approved accommodation).