Senior HLA Administrative Support

• Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses.
• City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix.
• Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
• This role provides senior administrative support that requires little to no instructions on routine work, and general instructions on new assignments.
• The HLA Lab performs the pre- and post-transplant testing for patients who have been identified for transplant.
• This role is responsible to use complex decision skills to ensure the best patient treatment outcome by acting upon the HLA Algorithm order in CIS in a timely manner.
• These tasks include: Identifying and retrieving the HLA Algorithm order in CIS.
• Carefully evaluating the patient information to place the correct HLA orders in CIS.
• Reviewing patient insurance information and contacting referral coordinators for approval as needed.
• Contacting patients with siblings by phone or email to obtain family contact information.
• Contacting siblings who live locally to be registered in CIS.
• Registering the sibling appointment and places blood draw orders in CIS.
• Contacting siblings who live remotely (too far away to come to City of Hope to be drawn) to obtain contact information to send sample collection kits.
• Entering the CIS order to start formal unrelated search for patients without siblings (this search order is the mechanism through which unrelated donor charges can be posted against a patient’s account).
• Monitors the patient sample receipt and provides follow up for any donors who have not provided samples for testing.
• Assesses the next steps and place correct orders in CIS, and track all outstanding tasks related to the transplant donor search process.
• Cancels orders in CIS as outlined in Cancelation policy.
• Handles complex patient transfer cases from other hospitals, placing needed orders, authorization, tracking completion of HLA testing.
• Handles complex inquiries from patients, families, and clinicians by utilizing knowledge of policies and procedures.
• Applies advanced skills to the position.
• Maintains patient charting record in Histotrac which details the Algorithm orders, patient search progress, donor information, outstanding issues.
• Applies applicable policies, procedures, and practices to resolve a variety of new and routine issues.

Your qualifications should include

• High school diploma or GED, some vocational/specialized training. Experience may substitute for minimum education requirements. 3-5 years responsible secretarial or clerical experience in a professional environment.
• City of
• Hope employees pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE.