ZEPF CENTER·Toledo, Ohio
Provide support and guidance to young adults in crisis as part of a multi-disciplinary team to enhance their recovery. Responsibilities include behavior management, advocating for client rights, and helping clients navigate community support systems.
Description Zepf Center has been serving the Lucas County community for over 50 years.
We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio.
Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services.
Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care.
Zepf Center is a trauma-informed agency and environment for both patients and staff.
The purpose of this position is to provide support and assist individuals in crisis as needed to provide excellent and thorough services to young adults in crisis, as part of a multi-disciplinary team. Service provisions will focus on working with clients to navigate the system and enhance their recovery.
Work effectively and collaboratively with all members of the MRSS team, clients and their family members, and referral sources at a time that best suits the clients’ needs Assist with behavior management, offer encouragement in times of crisis, and participate in management of emergencies as needed To provide individualized, ongoing guidance, coaching and support to clients Assist in developing formal and informal community supports and provide training in the use of personal and community resources Assist the client in increasing social support networks of relatives, friends and/or significant others To work in cooperation with other providers, family members or significant others involved in the client’s plan of care Advocate on behalf of the clients to protect their rights and to assist in reducing associated stigma Observe all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individuals Provide documentation to the medical record when indicated; complete appropriate administrative records and attain established standards of productivity Providing services within agency and in field. Assisting clients with transportation and escorting clients when necessary MRSS is a regionally approached model and there may be times that calls need covered in the region that our team would be responsible for Perform other duties as assigned
Customer and client focus Flexibility Time management Communication proficiency Stress management Composure Culturally competent, able to value and work with diverse peers and client Possess interpersonal skills necessary to work effectively with clients and families in crisis Able to maintain client relations To meet clinical competency standards Understanding client rights policies & procedures Professionalism to observe to observe the code of ethics
Organizational
Competencies: Demonstrate knowledge of the agency mission, vision, goals, and philosophy as well as the policies and procedures. Strives for high client satisfaction by providing leadership and/or assistance to coworkers and clients through the integrated care process. Demonstrate consistent professionalism. Demonstrate teamwork. Abide by the agencies and/or professional code of ethics. Strives to improve own and agency operations Commit to cultivating a non-violent and trauma-informed environment for all employees and clients, through our pursuit of Sanctuary; a trauma-informed model. Commit to a deeper exploration of Sanctuary Values. Incorporates sanctuary techniques into daily work activities. Participates on sanctuary process teams and/or supports sanctuary initiatives
Market context
In Ohio, Adult Mobile Crisis peer support roles are often in demand because teams need staff who can respond quickly and connect with people in behavioral health crisis. This role is competitive for candidates who can combine lived experience with reliable transportation, current CPR/First Aid/CPI credentials, and the flexibility expected in per diem coverage. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your certifications and driving eligibility before applying.