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The Care Management Assistant supports care management staff with daily administrative duties and office tasks. Key duties include issuing Medicare notifications, coordinating discharge planning arrangements, and maintaining community resource manuals.
Requirements summary
A High School Diploma or GED and BLS certification from the American Heart Association are required. Previous healthcare experience in patient discharge planning and some college education are preferred.
high schoolTeamworkAttention To DetailInterpersonal SkillsWritten CommunicationVerbal CommunicationTime ManagementRelationship BuildingOrganizationCritical ThinkingTask ManagementActive ListeningDischarge PlanningPatient ObservationCare ManagementMail Management
Job description
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours
20
Work
Shift: Days/Afternoons (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Care Management Assistant – St.
Rita's
Medical
Center
Job
Summary: The Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.
Essential
Functions: Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff Collaborates with Care Managers and Social Workers, assists with faxing, mail management, phone message retrieval, and other office tasks Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager Assists in keeping community resource manuals up to date This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education
High School Diploma or
GED (required)
Some college (preferred)
Licensure/Certification: BLS Basic Life Support –
American
Heart
Association (required)
Benefits
Dental Insurance
Life Insurance
Paid Time Off
Vision Insurance
Medical Insurance
Competitive Pay
Parental Leave
Professional Development
Short-term Disability
Long-term Disability
Referral Bonuses
Tuition Assistance
Prescription Coverage
Mental Health Resources
Incentives
Continuing Education Support
FMLA Leave
Backup Care For Children And Elders
403(b) With Employer Contributions
HAS/FSA Options
Experience: Previous healthcare experience with patient discharge planning procedures (preferred)
Training:
None
Skills and
Abilities:
Hard/Tech/Clinical
Skills: Care management Care for patients Patient Observation
Discharge planning
Mail management
Soft/Interpersonal
Skills: Verbal communication Written communication Attention to detail Critical thinking Communication with family members Active listening Organization Task Management Time Management Teamwork Relationship Building Interpersonal Skills Mercy Health is an equal opportunity employer. As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status.
Department
Case Mgmt - St Rita's Medical Center It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com. We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.
