Clinical Pharmacy Technician

Job summary

The Clinical Pharmacy Technician will perform delegated pharmacy tasks to ensure the high functioning of clinical pharmacy programs under the general supervision of a Clinical Pharmacy Specialist.

The Clinical Pharmacy Technician will conduct outreach to assigned patients to collect information requested and schedule medication therapy management appointments with the Clinical Pharmacy Specialist(s).

The Clinical Pharmacy Technician will work collaboratively with a multidisciplinary care team which includes nurses, social workers, and medical providers to assist with coordination of care.

Major duties and responsibilities

• Patient Focus
• Provide direct outreach to patients, providers, pharmacies to collect accurate, pertinent information and update systems as appropriate
• Schedule patients for appointments with the Clinical Pharmacy Specialist(s)
• Provide follow-up outreach, including telephone and/or letters for appointment reminders
• Coordinate medication refills following directions from Clinical Pharmacy Specialist/Medical Provider
• Handle and resolve any concerns related to medical insurance

• Checking, Examining, and Recording
• Works collaboratively with the pharmacy team to gather and document data
• Review and manipulate data in various platforms such as Excel, electronic medical records, and population health platforms
• Maintain copies of reports for quality improvement and compliance purposes

• Analytical and Critical Thinking
• Develop presentations, charts, and workflows in collaboration with the pharmacist

• Compliance, Policy, and Procedure
• Review and understand pharmacy policy and procedures and regularly seeks to adhere to them

• Professionalism
• Treats patients and colleagues in a respectful and confidential manner
• Provide professional and excellent customer service
• Performs other related duties as assigned.