Clinical Support Specialist - The North Star

Description Days Off

• Saturday,
• Sunday
• Shift:
• Day
• Insurance
• Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
• Other
• Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy,
• Paid
• Time
• Off (34 days per year),
• Retirement
• Plan
• Union
• Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

About DESC

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

Job definition

The Clinical Support Specialist works under the direction of the CSS Supervisor or Project Manager, and collaboratively as part of an integrated care team including other CSSs, Housing Stabilization Specialists, Residential Counselors, clinical case managers, and other outside provider agencies to provide and coordinate clinical services for tenants. This position offers case management and mental health services to tenants as well as coordinating care with other providers as appropriate.

Major duties and responsibilities

Facilitate engagement of tenants through creative, equitable, culturally relevant, and resourceful strategies that build trust and confidence; publicize service availability. Develop and routinely update an Integrated Service Plan (ISP) in collaboration with tenants, case managers, and other staff, outlining goals and strategies to ensure housing success. Identify and coordinate those case management elements that will be provided by DESC case managers or case managers from outside provider organizations. Support tenants in maintaining safe and healthy unit conditions and passing apartment inspections. This may include hands-on assistance cleaning apartments, arranging and monitoring caregiver/chore-worker services, and/or teaching and modeling independent living skills. Directly provide case management services not covered by other providers. Maintain regular contact with tenants and case managers from DESC and outside provider organizations to monitor progress toward goals identified in the ISP, and to ensure adequate provision of identified services. Document interactions with tenants through logs, service notes, EORs, emails, and other methods as appropriate in accordance with agency guidelines. Understand and meet the various contractual service and documentation obligations relevant to your project. Use trauma-informed strategies to intervene in crises and assist with building rule enforcement and lease compliance, as necessary. Provide education and support for tenants to ensure success as leaseholders. Assist tenants in the formation of interest groups or therapeutic support groups; facilitate when appropriate. Organize outings and activities to improve tenant skills in activities of daily living and to increase the level of meaningful activity in their lives. Work with tenants and other staff to identify needs for additional services, groups, and activities. Work with staff, outside service providers, and community resources to initiate and facilitate these services and activities. Provide individual culturally relevant counseling and information and referral services to tenants as needed. Facilitate community meetings. Participate in staff meetings and trainings. Other duties as assigned.