The Behavioral Health Liaison coordinates referrals and links members to behavioral health services while providing emotional support and community outreach. They also handle administrative tasks and maintain documentation to support the integrated care team at St. Christopher’s Hospital for Children.
Requirements summary
Candidates must have a Bachelor's degree in Social Work or a related field and at least 2 years of direct service experience in assessment and counseling. A PA Child Abuse Clearance is required, and candidates must reside in or move to Philadelphia within six months of hire.
The Behavioral Health Liaison supports CBH Clinical Care Managers in completing care coordination tasks for CBH members. The Behavioral Health Liaison supports the community-based care management team by ensuring members are linked to behavioral health services and supports, meeting and talking with members about their behavioral health services and coordinating care, as well as supporting the team administratively and organizationally.
Essential Functions
Coordinate all aspects of referrals as assigned including tracking, documenting referral status, notifying appropriate parties once provider is identified and following up with members/caregivers and/or providers to ensure services have been initiated.
Coordinate and share information between respective CBH clinical teams and system partners.
Meet with members to provide encouragement, emotional support, and positive feedback to reinforce healthy behaviors.
Conduct community outreach, psychoeducation and engagement with CBH members.
Assist members in identifying and addressing barriers to treatment.
Conduct follow up with CBH members in the community and by phone.
Maintain an accurate daily log of work completed
Maintain documentation in CBH’s electronic system consistent with agency and industry standards
Come prepared for and actively participate in supervision.
Attend assigned meetings.
Cover work when peers are out of the office as assigned and find coverage when absent.
Contribute to special projects and other duties as assigned.
Team Specific Responsibilities
Work on site at St. Christopher’s Hospital for Children as assigned.
Maintain consistent follow up with caseload assigned to InCK Team.
Ensure timely follow up and reminders on cases assigned.
Prioritize workload based on needs and status of member.
Communicate with members, providers, and system partners regarding member status as appropriate.
Engage with members and staff at St. Christopher’s Hospital for Children and assist Clinical Care Managers with gathering referral information when needed.
Manage and organize consent forms.
Gather and keep information about availability, waitlists, etc. of network providers.
Support the team with submitting referral forms and organization, as needed.
Assist with administrative tasks and special projects for the Integrative Care team.
Position Requirements
Education: Bachelor’s degree in Social Work or related field
License/Certification: PA Child Abuse Clearance required
Relevant
Work
Experience: Minimum of 2 years of experience in direct service including assessment, counseling and coordinating services
Skills
Familiar with services for adults and children in the managed care system
Excellent interpersonal and collaboration skills
Excellent verbal and written communication skills
Bilingual, Spanish speaking skills a plus, but not required
Proficiency with Microsoft Office and able to type 40 words per minute
Strong organizational skills with the ability to multi-task in a high-volume environment
Ability to work independently and as part of a team
Compliant with HIPAA regulations
Philadelphia Residency Requirement
• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.
Equal Employment Opportunity
• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.
Requesting An Accommodation
CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov [CBH.Recruitment@Phila.gov]
