In-house Family Care Coordinator

Sierra Donor Services New Mexico is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission is to save lives through organ donation and we want professionals on our team that will embrace this important work!! This position will be the onsite In-house Family Care Coordinator to facilitate all aspects of making organ donation happen.

Summary function

The In-house Family Care Coordinator is responsible for providing support for organ donation activities within the assigned facility/facilities to maximize opportunities for organ donation. Provides consistency and promotes trust in the donation process by ensuring excellent donor evaluation, management, and organ yield.

Works with donor hospital personnel, physicians, and Organ Recovery Coordinators (ORC’s) or Donation Coordinators (DCs) to obtain organ and tissue authorization. Must utilize consistent communication and empathy for both the donor family and potential transplant recipients. Extensive on-call services and call duties are required. May assist with the bereavement program and provide care to both donor and non-donor families as applicable.

Company overview and mission

New Mexico Donor Services is a designated organ procurement organization (OPO) within the state of New Mexico – and is a member of the DCI Donor Services family.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates organ procurement/tissue recovery organizations

Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include

• Provides extensive on call services to obtain authorization for organ and tissue donation. On-call responsibilities may be affected by increased donor activity, staffing shortages, etc. Facilitates the authorization process for potential organ and tissue donor families prior to, during and after death declaration.