Intake Specialist- Jail System

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Intake Specialist who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team!

Job Preview at a Glance

The Intake Specialist is a specialty position working with adult individuals who have been released and are transitioning from incarceration. Position works as part of a multi-disciplinary team with the Pathways Program and the County Jail System to successfully transition persons from jail services to community stability. Requires interface with Correctional and legal system staff, individual client contact and service provision, case management, Community Outreach, service planning and coordination, crisis and behavioral health interventions/services, referral, and follow up. Position works as a partner to those served to ensure success and supports team processes.

Location & Schedule

• This a Monday
• Friday schedule 8am-5pm working out of the Pathways Program adjacent to the jail and out of the Flagstaff Outpatient Clinic.

Pay: $20-$21hourly

Responsibilities

• Completes intake/enrollment for individuals released from incarceration
• Facilitates connection up to and including reengagement into outpatient services and behavioral health/psychiatric medication appointments as appropriate, connection to MAT induction and continuation as appropriate
• May provide crisis triage support as needed and when appropriate
• Facilitate linkages to care to support clients in accessing services, including completion of warm handoff to community partners in partnership with Pathways staff as appropriate for behavioral health care coordination, regardless of health plan enrollment (AHHHCS/Medicaid/Private). For example, securing bed dates
• Works in cooperation as part of a multi-disciplinary team and collaborate with Pathways staff
• Will be located inside the Pathways Program at the County Jail
• Develops working rapport with team, persons served, and legal system to effectively perform smooth and seamless transition.
• Responsible for case management and carries an independent case load.
• Follows up on all referrals in a timely manner.
• Provide screenings & and ongoing assessments.
• Provides crisis intervention, de-escalation, and Behavioral Health interventions.
• Provides crisis intervention, de-escalation, and Behavioral Health interventions
• Acts as a responsible guest of the jail assessing client situations, recommending services, coordinates care, and developing rapport with persons served as to set the framework for community work to follow
• Provides outreach work based on the needs of the team and individuals served.
• Works to reduce recidivism and meet outcome goals set for program performance.
• Familiar with AHCCCS and MMIC eligibility, rules, and entitlements
• May work with persons to reestablish benefits
• Reviews with client the expectations upon release and follows up as needed.
• Plan, coordinate, and assist client with immediate and basics needs for release.
• Make referrals to appropriate services in cooperation with clinical teams, and monitor client participation & compliance.
• Works to provide and or facilitate the prescribed treatment planned accordingly
• Develops and implements a tracking system and follow-up process for referrals in a timely manner.
• Document activities for tracking and reporting according to documentation standards

Required Education and Experience

• High School Diploma or GED plus some college course work in Behavioral Health or related fields, plus one year directly related job experience, or the equivalent combination of experience and education
• Minimum requirement consists of a 22-year age.
• Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.

Preferred Education and Experience

• Peer Certified preferred.

Benefits

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/ [https://www.sbhservices.org/]

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.