Family navigator

General description/Purpose

The Family Navigator is responsible for providing resources and referrals for enrolling families in Respite Care services. This position will also manage each family's case while documenting and reporting program effectiveness. The Family Navigator will collaborate with community partners and provide immediate assistance to families in crises.

Job responsibilities

• Case Management & Follow-Up
• Promote and embody a philosophy of trauma-informed family-centered care.
• Develop Service Plans: Work with families to develop personalized action plans that outline steps for accessing resources and services.
• Build trust and collaborative partnerships with families.
• Ongoing Support: Maintain regular contact with families to monitor their progress, address barriers, and adjust their plans.
• Problem Solving: Assist families in overcoming obstacles they may encounter while trying to access services, advocating on their behalf.

• Resource Coordination & Referrals
• Assist and Aid the Family Support Services Coordinator and Manager with enrolling families into services.
• Assess Family Needs: Conduct assessments to understand each family’s specific needs, challenges, and goals.
• Provide Referrals: Connect families with local services, such as housing assistance, food programs, healthcare, childcare, educational support, etc.
• Resource Information: Offer clear information about resources available within the community, including eligibility criteria and application process.

Collaboration with Community Partners • Network Building

• Build relationships with local agencies, non-profits, schools, and other community resources to stay informed of current offerings and enhance referral options.
• Support the Family Support Services team in planning, coordinating, and participating in outreach events and efforts.
• Assist in engaging families and community members to promote available resources.
• Interagency
• Collaboration: Work with other social service providers and case managers to coordinate holistic care for families, ensuring they receive comprehensive support.

Documentation & Reporting • Maintain Records