Senior Medical Assistant - Nephrology

The Senior Medical Assistant is responsible for positive patient relations, proper telephone communication, verification of patient information by interviewing patient and confirming purpose of visit. The Medical Assistant is also responsible to prepare the patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary. This position will also be trained and will be responsible for appointment scheduling, and to perform routine duties associated with the collection and maintenance of current patient demographics and insurance information. The Senior Medical Assistant will perform required responsibilities based on the standard work for their department with minimal direction with the ability, skill and knowledge to work in more than one specialty area.

Duties and Responsibilities

• Greets patients, take appropriate vital signs, review current medications and record in medical record.
• Coordinates, or serve as liaison, for administrative and clinical (based on scope of practice) support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
• Coordinates communication between patients, family members, medical staff, administrative staff, insurance plans, and other departments.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors their own workflow independently to meet the requirements of their position at a level of expertise that requires minimal direction.
• Assists with tracking and overseeing department specific data.
• Explains policies, procedures, or services to patients using clinical or administrative knowledge, based on scope of practice.
• Sets up exam room/procedure rooms appropriately based on patient visit needs.
• Sweeps clinical areas to monitor inventory based on standard work. Cleans/re-processes equipment and supplies based on standard work and department guidelines.
• Addresses patient, physician, and staff concerns and resolve issues accordingly.
• Provides assistance in QA measures for suites, including recording QC testing on designated equipment.
• Provides assistance and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.