Tucson Indian Center
Location
Tucson, Arizona
Salary
$18 - $27 / HOUR
Provides culturally competent behavioral health assessments, intakes, and case management services for patients. Acts as a Community Health Representative by providing patient education, outreach, and coordinating care with multi-disciplinary teams.
Requires a minimum of two years of related case management experience and a valid Arizona Driver's License. A Bachelor's or Master's degree in Social Work or Behavioral Health is strongly preferred, along with active BHT certification.
Applicants must upload all required certifications with their application. Applications submitted without the required certifications may not be considered.
Embraces and Embodies Tucson Indian Center’s (TIC) Identity Document’s Mission, Purpose and Vision Statements; Core Values; Guiding Principles and Strategic Goals. The incumbent is responsible for providing dedicated, culturally competent, self-motivated, and compassionate Behavioral Health Technician services to the TIC patients. This position requires maintaining active BHT certification in the State of Arizona and collaborating closely with our outpatient integrated treatment center team.
The Behavioral Health Technician (BHT) will serve as the primary person to provide patient assessments and assure behavioral health patient intakes are completed for the Behavioral Health Providers. The BHT ensures individuals are assessed in a timely and professional manner that meets quality standards for all entities that provide oversight and/or funding at TIC, including T/RBHA (as applicable) and licensing entities.
Serves as a member of a multi-disciplinary patient care team for TIC’S Behavioral Health Program. The BHT provides case management services that support the treatment goals of the patients care plan. The BHT represents the company professionally and positively to enhance and promote the core values and mission of TIC, always exercising utmost discretion, diplomacy and tact in customer transactions. The BHT reports directly to the Practice Manager.
Provides Community Health Representative (CHR) services, especially in the area of behavioral health. CHR services include patient education, referrals, case management, and outreach.
10. Provides other duties as assigned and supports the organization as needed.
Required Experience and Training: Bachelor’s degree in social work, Behavioral Health or Social Services-related fields strongly preferred (or experience equivalent). Master’s Degree in related field is preferred. Two years of related case management experience is required. Experience working with underserved and diverse populations is preferred. Two years of specialized experience working or related to the line of work of the position, which has provided the applicant with specific knowledge, skills, and abilities to successfully perform the duties of the position. Experience in providing DSM-V diagnosis in a patient care setting. Required
All functions: Knowledge of the cultural, social, and economic backgrounds of the populations served and the ability to work with diverse populations. Courteous, honest, and professional at all times. Excellent communication skills and relates well with patients, providers, agency staff, and service contacts. Assessment Services: Ability to accomplish the quality and quantity of work expected within set limits of cost and time. Knowledge of DSM-V diagnostic criteria. Ability to plan own work and carry out assignments effectively. Excellent computer skills with Microsoft Office, Outlook and quick to learn new systems/programs. Ability to provide electronic, written or oral reports and evaluations concerning program activities, accomplishments, goals, and objectives in a timely manner. Knowledge of existing social and behavioral health resources available for patient care. Must be able to work with confidential material without betraying the trust of patients, families, or the agency- in accordance with HIPAA and 42 CFR Part 2 regulations, as well as agency policies. Ability to assess quality of patient care and make improvements as needed. Knowledge of mental health and substance abuse issues of the populations served. Case Management Services: Knowledge of case management practices. Foster a culturally appropriate, person-centered approach and maximize patient self-determination. Demonstrates respect for the patient’s preferences, interests, needs, culture, language, and belief system. Positive attitude and the ability to advocate on behalf of the patient’s needs. Knowledge of existing social and behavioral health resources for patient care. Excellent written and verbal communication skills and ability to establish rapport. Good documentation skills, including detailed and accurate documentation. Mental health/substance abuse terminology knowledge and understanding. Knowledge of mental health issues of the populations served. Ability to work independently with strong sense of focus, task-oriented, non-judgmental, and clear sense of boundaries. A strong sense of and respect for confidentiality. Courteous, honest and professional at all times. Customer service oriented. Ability to plan own work and carry out assignments effectively. Excellent computer skills with Microsoft Office and electronic health record. Remain current and complete on time, all assigned Relias trainings. Preferred
Experience working with underserved populations is strongly preferred. Bilingual in Spanish is preferred. Fluency evaluation is required if bilingual. Additional Requirements: Must possess and maintain a current, valid, and unrestricted Arizona Driver’s License throughout employment. No DUI/DWI or reckless driving convictions within the past five (5) years. No more than two (2) at-fault accidents within the past three (3) years. Must be insurable by TIC’s liability auto policy. Must have an updated Immunization Record provided to Human Resources upon employment. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment. Must pass alcohol/substance abuse testing upon employment and submit to random testing during the course of employment. Must maintain current certifications in Basic Life Support (BLS), Cardio Pulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) throughout employment. Must present an Arizona DPS Class I Fingerprint Clearance Card prior to employment. Must obtain HIPAA certification within two (2) weeks of hire. Working Conditions: Clinic setting: Exposure to communicable disease & bloodborne pathogens,. The employee is occasionally required to sit; balance; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 30 pounds. Supervisory Status: Non-Supervisory; Reports to Medical Business Office Manager/Practice Manager.
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