Medical Advocate

• Description The Medical Advocate (MA) position involves working with survivors of domestic violence.
• The MA duties include medical advocacy, supportive services, and case management to individuals, who are screened through the Traumatic Brain Injury (TBI) assessment tool.
• WINGS Program, Inc. promotes self-reliance through an empathic and caring atmosphere.
• Key Responsibilities: · Assess each patient’s strengths and needs upon entry to the pilot TBI program.
• Identify the level of care for medical/dental, social, education, and required support. · Provides direct patient services in the form of bedsides, crisis intervention, emotional support, and conflict resolution in accordance with the TBI response toolkit. · Provide direct services to clients with TBI diagnosis including but not limited to case management and comprehensive support. · Develop, monitor, and revise service plans which include goals and objectives identified by client. · Assist clients in application and follow up of mainstream benefits, location of sustainable long- term housing, and provide referrals/.resources. · Attend Agency and Hospital administrative meetings and collaborate with internal and external staff and community partners. · Immediately report child abuse to the Department of Children and Family Services as mandated by law and in accordance with agency procedures. · Adhere to policy and procedures related to IPV-Induced TBI assessment/best practice. · Provide services in accordance with the Illinois Certified Domestic Violence Professionals code of ethics. · Respond to security concerns appropriately, documenting observations and actions taken. · Complete and maintain case notes, and document service statistics. · Ensure administrative responsibilities and reporting are completed in accordance with agency policy. · Request donations and acquire items needed for clients. · Attend community resource meetings and act as liaison to create resource manual. · Other duties as assigned.

Requirements

· Bachelor’s degree in social service, a closely related field, or equivalent job experience required. · Minimum of 2 years of experience in social services, case management, and informal counseling required. · Spanish Bilingual preferred. · 40 hour domestic violence training and CPR & First Aid Certification preferred. · Illinois Certified Domestic Violence Professional (ICDVP) Certification preferred. · Commitment to diversity, equity, and inclusion. · Strong working knowledge and skill with Microsoft Office Suite along with excellent verbal and written communication and documentation skills. · Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills. · Must demonstrate flexibility and commitment to teamwork. · Skilled in handling sensitive issues, responding appropriately in emergency situations and maintaining professional boundaries. · Transportation - Must have reliable transportation, valid driver’s license, and automobile insurance. · Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting to 35 pounds using both hands/arms on a regular basis, climbing stairs, hear and/or see fire and intruder alarms, and occasionally standing for extended periods.