Care Management Coordinator

• Documentation & Compliance
• Accurately document all CCM encounters in the EMR
• Ensure notes are patient-specific, detailed, and reflect actions taken
• Track all follow-up items until resolution
• Maintain compliance with CCM program requirements

• Pre-Call Preparation (Required)
• Review provider notes, orders, and patient history prior to each call
• Identify overdue appointments, referrals, and diagnostic tests
• Confirm chart accuracy and care plan status before outreach

Qualifications

Education, Licensure, Certification

Active licensure, registration, or certification in a related healthcare field (such as Nursing or Certified Clinical Medical Assistant) is required and must be maintained in good standing.

Experience and Knowledge

• 2+ years of experience in a healthcare or administrative clinical setting
• 2+ Experience with medical scheduling, referrals, or patient coordination
• Working knowledge with electronic medical records (EMR) systems
• Strong attention to detail and documentation accuracy
• Excellent communication skills (written, phone, email, and patient-facing interaction)
• Ability to work independently while following structured workflows
• Strong clinical judgment, chart review skills, and EMR proficiency
• Ability to manage high-volume patient panels independently

Preferred Qualifications

• Experience in Chronic Care Management (CCM) or care coordination
• Experience working with patients with chronic conditions or complex care needs
• Knowledge of medical terminology and healthcare workflows
• Experience with insurance, referrals, or prior authorizations

Benefits

• Medical and Dental Insurance
• FSA or HSA
• Paid time off (Vacation, Sick, Personal and Holidays)
• Term Life insurance
• Short and long-term disability
• 403B employer contribution

• Why Work at WIHD?
• Positive, inclusive work environment
• Flexible schedules for work-life balance
• Mission-driven organization serving 10,000+ individuals annually

Equal Opportunity Employer

WIHD is committed to fostering a workplace culture that values respect, fairness, and equal opportunity. Employment decisions are based on individual qualifications, experience, and business needs. We comply with all applicable laws and do not discriminate on the basis of race, color, national origin, citizenship status, religion, age, sex, marital status, sexual orientation, gender identity, disability, veteran status, pregnancy, or any other status protected by law.