Genetic Counseling Assistant - Center for Fetal Diagnosis and Treatment

SHIFT

• Day (United States of America) Seeking Breakthrough Makers Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview Working in the Clinical Genetics Office, the Genetic Counseling Assistant (GCA) will ensure that patient charts are prepared for clinic and that insurance approval has been obtained for both the visit and the necessary laboratory studies (generally following the visit based on the recommendations of the clinical team).
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• GCA will: assist in placing calls to patients/primary care physicians/subspecialists to request records and confirm appointments; file charts and provide prepared charts to the appropriate Genetic Counselor to review prior to the family visit; process calls and requests related to the Clinical Genetics service, specifically related to insurance authorization status for patients and family members; perform literature reviews under the guidance of the Genetic Counselor. Must be able to meet deadlines, work on several projects at once, and understand all the concepts involved in the work performed. May require some independent judgment. What you will do Under the direction of the Genetic Counselors in the Division, the CGA will ensure that patient charts are prepared for clinic and that insurance approval has been obtained for both the visit and the necessary laboratory studies (generally following the visit based on the recommendations of the clinical team). Assist genetic counselors with administrative tasks Maintain database/track patients who require authorization for genetic testing and communicate findings with Genetic Counselors. Assist in writing letters of medical necessity Call/update families on status of their authorizations Call families regarding insurance decisions Coordinate paperwork for additional testing At times, this role will schedule and register patients for appropriate physician and clinic and maintain complex outpatient schedules. Using EPIC scheduling systems, accurately schedule new and follow-up appointments by phone and in person for all multidisciplinary team members. Ensures all patient demographics and insurance information is gathered at the time of scheduling appointment For new patient appointments, accurately and thoroughly complete intake information. Once intakes are reviewed, call families back to schedule appointment and/or request additional info for review before scheduling. For new patient appointments, inform 100% of families of divisional payment and referral policies. Follow divisional guidelines for scheduling 100% of the time. Schedule ancillary tests, as requested by clinical staff. Complete necessary paperwork. Review 100% of appointments scheduled by other personnel to ensure that appointments have been scheduled according to guidelines. Make and necessary changes. Phone responsibilities Retrieve messages from voice mail every morning. Answers phones according to Divisional policy. Answer telephones, route and screen callers, take messages and provide routine information to caller promptly and courteously. Record accurately and thoroughly all telephone messages, detailing the caller's name, company or patient name, phone number, and reason for call. Place phone messages immediately in the appropriate designated phone slots or place the message on the employee's desk. Patient Correspondence and Chart Maintenance Assemble preliminary new patient chart within at least 24 hours prior to the new patient visit 100% of the time. Pull charts for upcoming visits, as assigned and forward them to the appropriate clinic staff for review. Call to obtain results or additional records from various hospital departments, outside laboratories, and/or physician offices prior to the appointment or as requested for emergent inpatient consults. Education Qualifications Bachelor's Degree Medical or Scientific Field of Study Required Bachelor's Degree Human Genetics or Genetic Counseling Preferred Skills and Abilities Excellent phone etiquette. Knowledge of Microsoft Office suite Ability to handle confidential materials. Ability to handle multiple tasks. Excellent organizational skills. Attention to details. Ability to exercise independent judgment. To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor |