The Case Manager assesses the needs of unaccompanied children, develops Individual Service Plans, and facilitates safe discharge or release. They are responsible for maintaining detailed case files in accordance with ORR requirements and coordinating with federal stakeholders.
Requirements summary
Requires a Bachelor's degree in behavioral, human, or social services and bilingual proficiency in English and Spanish. Candidates must be at least 21 years old and pass a criminal background check and suitability investigation.
Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care
Nonviolence - being safe and doing the right thing
Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others
Social Learning - respecting and sharing ideas of our teams
Democracy - shared decision making whenever possible
Open Communication - saying what we mean and not being mean when we say it
Social Responsibility - everyone contributes to the organizational culture
Growth and Change - creating hope for our clients and ourselves
Job Summary
The Case Manager is responsible for assessing the needs of unaccompanied children in care, developing Individual Service Plans, screening for human trafficking concerns, facilitating the safe and timely release or discharge of children and youth, and documenting the provision of services in the case files.
Duties and Responsibilities
Case Management services, as described below:
Oversees all aspects of the UAC case
Maintain case file documentation in accordance with ORR requirements.
Maintain confidentiality when gathering, documenting, consulting or consolidating information necessary for the case management assessment and the plan of care.
Maintain regular contact with each UC, UC’s family when possible, and established service providers to communicate case planning and progress.
Benefits
Dental Insurance
Paid Time Off
Employee Assistance Program (EAP)
Vision Insurance
Holidays
Medical Insurance
Long-Term Disability
Professional Development And Training Opportunities
Employer-Paid Life Insurance
Accidental Death And Dismemberment
Flexible Spending Accounts (FSA)
Retirement Plan With Employer Contribution
Provides client services as needed, including but not limited to making medical appointments, finding resources, etc…
Gather historical and current data relative to completion of a comprehensive case management assessment including, but not limited to, school records, medical records, mental health treatment, legal status and court involvement, social and family strengths and needs, support systems, and specific cultural issues.
Presents case to federal stakeholders in weekly Case Staffing Meetings
Participate in team meetings, staff in-service training and department meetings.
Carries a case load of 8 clients, varying on program census.
Completes Signification Incident Reports (SIRs), per federal policy requirements.
Conducts internal chart reviews to monitor documentation compliance.
Completes, timely and accurate timesheets and other personnel/administrative records as required.
Other duties as assigned.
Is aware of Morrison Compliance Program including Compliance Officer, Compliance Standards of Conduct, and Employee Compliance Hotline. Understands Compliance Standards of Conduct and signs attestation document. Completes all assigned compliance, HIPAA, client privacy, and fraud, waste, and abuse training. Knows how to report any client privacy or fraud, waste, or abuse concerns.
Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.
Competencies
Communicate clearly and effectively, orally and in writing in English
Applicable federal and state laws
Administer policies, procedures and programs
Interpret information, utilize critical thinking and explain concepts to others
Maintain effective working relationships with agency employees at all levels and the general public
Define and resolve moderately complex problems
Required Position Qualifications
Bachelor’s degree in the behavioral sciences, human services or social services fields.
Bi-lingual in Spanish and English, written, read and verbal. Must clear a language proficiency test for Spanish.
Attained age 21 years or older before first day of employment in position (ORR)
We consider education, training, experience and demonstrated skills. This position requires ORR approval; exceptions to the minimum qualifications require ORR’s explicit written approval prior to hire and ORR may require supervision plans and additional training. Preferred Position Qualifications:
ORR experience
Knowledge of Federal, State and agency regulations.
Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.
Other Requirements
Able to work shift hours and days, as assigned. Position may require work outside of usual work hours on occasion.
Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management.
Proof of Vaccination (MMR, Varicella, DTap & Influenza annually)
May escort youth by airplane
Position may require working at multiple ORR Program sites.
Current CPR and Standard First Aid required
40 hours of required training per year
Working Conditions
Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.
Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management.
Physical demands: Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions.
Benefits
& Total Rewards: Morrison offers a comprehensive and competitive benefits package designed to support employee well-being and work-life balance:
Medical, dental, and vision insurance
Generous paid time off and holidays
Retirement plan with employer contribution
Employee Assistance Program (EAP)
Flexible spending accounts (FSA)
Professional development and training opportunities
Meaningful, mission-driven work that makes a difference in the community
All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care.
Morrison is also certified as a trauma-informed organization by the Sanctuary Institute.
Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools.
We are an Affirmative Action Plan Employer.
Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.
Applications will be reviewed as received.
Morrison reserves the right to make a hiring decision at any point during the posting period.
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).
