Community Outreach Worker

• Documentation and Record Keeping Complete documentation in a timely, accurate, and professional manner in accordance with agency standards.
• Utilize electronic health record systems, including My Avatar, for client documentation and reporting requirements.
• Maintain program data and assist with collecting and reporting required program metrics and outcomes.
• Maintain confidentiality of all client, agency, and program information in accordance with HIPAA and agency policies.
• Assist with maintaining and updating community resource directories and public-facing program information as assigned.
• Maintain timely and accurate documentation in accordance with agency, HIPAA, and 42 CFR Part 2 requirements.
• Collect and report program outcome data including outreach contacts, engagement efforts, retention activities, and contingency management participation.
• Assist with quarterly grant reporting and performance measure tracking.

Team Participation and Administrative Responsibilities Participate in staff meetings, supervision, training, and interdisciplinary care coordination activities. Collaborate with internal teams and external providers to improve continuity of care and client outcomes.

Support agency access and intake functions as requested. Participate in professional development activities and maintain knowledge of current best practices in substance use disorder treatment and recovery services. Perform other duties as assigned.

Qualifications: / Education / Experience:

Computer skills (1)

Proficiency is required in a Windows Operating System to include competency in Microsoft Office programs Word, Excel, Outlook, and PowerPoint. Additionally, proficiency is required with day-to-day information entry and retrieval in the Agency’s electronic medical record system, employee electronic expense tracking system, and electronic payroll self-entry system.

Language skills (2)

Ability to communicate effectively in both verbal and written formats with clients, staff, community partners, and stakeholders. Ability to respond to common inquiries, concerns, or complaints from clients, regulatory agencies, and members of the public. Ability to prepare clinical documentation, reports, and professional communications related to complex or sensitive topics.

EDUCATION and/or EXPERIENCE (3)

Minimum of Associate degree in Human Services, Social Work, Psychology, Health Sciences with background in substance use disorders. Valid driver’s license and auto insurance.

Caregiver/HHA $25 Hr