Eligibility Specialist-Kanawha WIC

Summary

The WIC Office / Medical Assistant must acquire a working knowledge of the WIC Program State and Federal Policies and Procedures, be able to function independently and as part of a team, and be willing to take direction from supervisors or leaders in the clinic. Attendance for ongoing training is required.

Qualifications

• High School diploma or GED.
• Some medical office experience helpful, but not required.
• Ability to be organized and precise necessary.
• Ability to work effectively as a team with other WIC staff and supervisors.
• Willing to participate in training to screen WIC participants for eligibility, height/weight measures, finger prick hemoglobin readings, scheduling, and other office functions as assigned.
• Data entry computer skills.
• Excellent telephone skills necessary.

Nature of Work

• Under general supervision, performs a full-performance level work in multi-step clerical / medical tasks calling for interpretation and application of office procedures, rules and regulations. Performs related work as required.

Distinguishing Characteristics

• Performs medical assistant tasks requiring interpretation and adaptation of office procedures as the predominant portion of the job, following Policy and Protocol.
• Tasks include client identification, eligibility, income calculation and documentation, medical histories, anthropometry and hematological testing; completing referral forms and mailing to providers, health departments. Client orientation, issuance of WIC food benefits (loading eWIC cards) and scheduling appointments.
• Will enter routine data using a computer display terminal; may use a standard set of commands, screens, or menus to enter, access and update data.
• At this level, the predominant tasks are of a routine nature with structured directives for completing the work.
• Work is learned through repetition and requires ability to learn the steps in the series of related tasks, which are typically a part of a broader work function.
• Tasks are routine, but initiative and established procedures are used to solve unusual problems.