Intake & Assessment Therapist

C. Interpersonal Relations • Create Meaningful Connections

• Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take
• Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the
• Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
• Be
• Professional: Wear business casual attire (please see dress code policy).

• Competencies
• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Job Knowledge
• Conflict Management
• Organization Skills
• Productivity
• Self-Development
• Teamwork

• Clinical Competencies
• Clinical Charting
• Crisis Management and Suicide Intervention
• Understanding of evidenced-based practices in mental health treatment.
• Basic knowledge of TMS and Spravato
• Familiarity with telehealth services and virtual, HIPAA-compliant meeting platforms

Key Performance Indicators

• Intake and Assessment Clinicians’ performance will be evaluated on several competencies including but not limited to:
• 70% of admitted clients linked to therapeutic services.
• 10% of admitted clients linked to specialty services.
• Average rating of 4.3 of 5 or higher on client satisfaction surveys.
• Documentation completed within 48 hours of service.
• Chart audit scores at or above 80% each quarter.
• Appropriate documentation of and adherence to processes related to higher level of care recommendations and high-risk reporting.
• Clinician demonstrates sufficient understanding of all ABHN services, and 50% linkage of eligible clients to said services.

• Performance Standards & Measurement
• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

• Equipment, Tools & Machines
• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

• Working Conditions
• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with other is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employee’s to give us at least 30 days resignation notice in writing.

• Demands
• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications

• Education:
• A master's degree in the Human Services field and Full or Associate Licensure in state of practice. Licensure in state of practice; full licensure preferred.
• Experience:
• 2+ years’ experience at a working in a Mental Health Treatment Facility
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.