Horizon Health Services·Buffalo, New York
The Targeted Case Manager conducts SDOH assessments and connects patients with medical, social, and housing services to address gaps in care. They provide transitional support and outreach to ensure patients move smoothly from inpatient or emergency settings to appropriate providers.
Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field?
Apply to be a Targeted Case Manager today!
What will your day look like?
At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.
As a Targeted Case Manager at Horizon, you will….
Complete Social Determinants of Health (SDOH) assessments for patients.
Participate in the Open Access process to assist patients with rapid access to care.
Provide patient support through outreach calls, telehealth, and face-to-face visits to identify barriers and connect patients to community resources and services.
Deliver transitional care, including follow-up outreach to connect patients from inpatient, emergency room, or residential treatment settings to appropriate providers.
Connect individuals with necessary medical, social, legal, housing, and other supportive services.
Assist patients in addressing gaps in care and achieving health goals.
Retrieve and utilize clinical and non-clinical data from internal Electronic Health Record (EHR) systems and regional health information networks.
Build positive, supportive relationships with individuals who have behavioral health disorders and their families, respecting diverse ethnic, cultural, and socioeconomic backgrounds.
Learn and adhere to Horizon Health Services policies and procedures, including compliance with privacy and confidentiality regulations.
Why choose Horizon to build your career?
At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion! What we offer that you’ll love…
Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.
Paid time off and paid holidays!
What makes you a great candidate?
We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:
Bachelors degree and 6 months of relevant experience required.
Relevant experience includes previous work in a behavioral health setting in a patient facing role
OR
Associates degree and 1 year of relevant experience required.
Relevant experience includes previous work in a behavioral health setting in a patient facing role
OR
High School Diploma/equivalent and 2 years of relevant experience required.
Relevant experience includes previous work in a behavioral health setting in a patient facing role
Computer navigation skills, proficiency in Microsoft office skills.
Experience working within Electronic Health Record (EHR) systems and willingness to learn new software applications preferred.
Familiarity with reporting and entry level data analytics.
This position is located at 3020 Bailey Ave, Buffalo NY.
Monday through Friday day shifts, some flexibility to work evenings as needed.
Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $20.00 - $24.00. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.
this is a grant-funded position.
Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.
Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.
This information is intended to provide a general overview of the position; it is not a full job description.
Candidates need a high school diploma with 2 years of experience, an associate degree with 1 year, or a bachelor's degree with 6 months of relevant behavioral health experience. Proficiency in Microsoft Office and experience with Electronic Health Record (EHR) systems are required or preferred.
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.
