Resource Specialist, Rapid Rehousing (Temporary)

Duties and Responsibilities

(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership): Conduct initial intake/eligibility evaluation and documentation per HUD standards Maintain a caseload and work with participants to create individualized Housing Stability Plans, ensure consistent and meaningful engagement with assigned households Assist with housing search and application processes, consistently move participants into units within 30 days of intake Provide ongoing advocacy and mediation between client and landlord, maintain good working relationships with landlords, and urgently assist in resolving tenancy issues that may arise Conduct home visits and case management using Critical Time Intervention model (training provided) Conduct ongoing need assessment and review utilizing tools provided by leadership Communicate with the household’s other community support providers as needed to effectively coordinate care Assist with applications for mainstream benefits, facilitate effective ongoing resource share and connection throughout the length of the program Complete housing inspections, other move-in tasks, and paperwork to program standards Maintain 100% accuracy in financial processes such as adhering to eligible costs per HUD regulations, internal expenditure workflows, etc. Complete data entry including case notes in the Homeless Management Information System (HMIS), maintain 99% accuracy, and consistently meet timeliness standards Maintain a 90% success rate of people leaving the program stably housed, not returning to homelessness within 12 months of program exit Maintain confidentiality and privacy of participant information, as well as maintain a minimum of 95% accuracy in case file audits Participate in trainings, team meetings, and other organizational events as assigned by leadership Consistently demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership. Other duties as assigned by leadership KNOWLEDGE, SKILLS, AND ABILITIES Ability to work professionally with a diverse and sometimes challenging population—excellent people skills and conflict resolution skills. Extensive knowledge of services for individuals and families experiencing homelessness, familiarity with the greater Tucson community, including mainstream social services, employment, and housing options. Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, landlords, and volunteers. Excellent organizational and time management skills, able to perform duties successfully with minimal supervision. Proficient computer skills, experience using software including Microsoft Suite with emphasis in Outlook, Word, Excel, and use of database systems. Strong and effective written and oral communication skills

Minimum Qualifications

Bachelor’s degree in Social Work or related field. Two years’ experience in a social services program providing case management services. One-year experience working with people who are low-income and/or experiencing homelessness. Have a level one fingerprint clearance card, or ability to obtain one within 30 days of hire Have CPR/1st Aid certification, or obtain within 90 days of hire Must have reliable transportation, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage to attend off-site meetings and conduct home visits Note: A combination of relevant experience and educational background may be considered in lieu of degree.