Beth Israel Lahey Health
Location
Cambridge, Massachusetts
Salary
$21 - $28 / HOUR
Provides high-quality direct patient care and administrative support within a team-based Hematology/Oncology practice. Responsibilities include performing phlebotomy, obtaining vitals, managing EHR documentation, and coordinating patient flow.
Requires a high school diploma or GED with 0-1 years of related experience. Preferred qualifications include a Bachelor's degree in Health Science and certifications in Medical Assisting, CNA, EMT, or Phlebotomy.
Essential Responsibilities including but not limited to: 1. Through relationship development and care team coordination, contributes to the BILH Primary Care-Mt. Auburn patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. 2. Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates medication and allergy lists, reviews screening questions (i.e. PHQ-9), acts as liaison between patient and practice staff to ensure optimal flow and service delivery. 3. Communicates clearly with patient and team: provides hand-off to provider entering the exam room (e.g., reason for the visit, abnormal vitals, patient stories). 4. Performs medical assisting duties under proper supervision, which may include, but are not limited to: obtaining accurate vital signs, height, and weight measurements, performing EKGs, point of care testing, phlebotomy, administering immunizations (certified MAs only), and assisting during routine procedures. 5. Essential to Population Health efforts by leading conversations to meet quality and population health goals through outreach and health coaching. Monitors practice activity, both electronically and in person. Identifies, addresses, and conducts outreach to patients with health maintenance or chronic disease management needs. Assists with related data gathering and basic health coaching. 6. Monitors, orders, and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates. Adheres to control standards. Maintains an unobstructed area for patient access. 7. Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services, or appointments in the EHR. Accurately documents tasks performed during the visit as they are completed to ensure proper billing. 8. Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals and pre-certifications. 9. Identifies OSHA compliance issues. Ensures patient safety practices to prevent/eliminate risk of patient harm. Promptly reports adverse patient events and near misses. Ensures that Patient Health Information(PHI) is only used for purposes of patient TPO (treatment, payment, and operations). (essential) Required Qualifications: 1. High School diploma or GED required. Bachelor's degree in Health Science preferred. 2. License Medical Assistant Certificate preferred., or Registration Certified Nursing Assistant preferred., or Certificate 1 EMT Basic License preferred., or Certificate 2 Phlebotomy Certificate preferred. 3. 0-1 years related work experience required. 4. Demonstrated Medical Assistant (MA) competencies within one year of hire. 5. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
1. Certified Medical Assistant Competencies: 1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. 4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. 5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6.
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