Youth Outreach Coordinator

Description Employment Status

• Full
• Time
• FLSA
• Status:
• Non-Exempt
• Department:
• Youth
• Outreach
• Program
• Reports To:
• YOP
• Program
• Manager
• Supervises: None

• Summary The YOP Shop Coordinator provides front-line support to high-risk teens and young adults who walk in or call the YOP Shop during operating hours.
• This role ensures the YOP Shop is open, welcoming, and staffed according to schedule, assists youth with immediate needs, and completes required tracking and documentation.
• The Coordinator connects youth to appropriate internal staff and community resources by following established procedures and program guidelines.
• Essential Responsibilities YOP Shop Operations and Coverage Ensure the YOP Shop is open and accessible during scheduled hours (Monday–Friday, 9:00 a.m.–5:00 p.m.).
• Greet, check in, and assist youth who walk in or call the YOP Shop.
• Track all contacts and services provided using the agency’s clinical database and required tracking tools.
• Maintain an organized, safe, and welcoming workspace.
• Direct Youth Support Assist youth with immediate needs using approved program procedures.
• Conduct initial screening to determine the appropriate level of support and referral.
• Provide information about available behavioral health, physical health, employment, education, and housing resources.
• Refer youth to appropriate YOP team members based on age, housing status, and identified service needs.
• Coordination and Documentation Maintain and update lists of youth needing follow-up or case management and route information to the Program Manager or assigned staff.
• Complete accurate and timely documentation of all walk-in and call-in contacts to meet program and funder requirements.
• Audit electronic and paper records to ensure documentation is complete and meets internal standards and Community Shelter Board monitoring guidelines.
• Community Engagement (Task-Based) Maintain working relationships with referring agencies and community partners to support youth access to services.
• Coordinate and host meetings with referring entities, community partners, or youth focus groups as scheduled and directed.