The Advanced Patient Navigator guides patients through clinical pathways, ensuring they understand diagnoses and treatment options while coordinating care between providers. They facilitate appointments, connect patients with community resources, and advocate for patient needs during multidisciplinary meetings.
Requirements summary
Requires a high school diploma and 3 years of healthcare experience, with a strong preference for ARRT (Mammo) licensure and 5+ years of mammography experience. Professional certifications such as ARRT, RDMS, or BHCN are highly preferred depending on the specific department.
high schoolassociate degreebachelor degreeprofessional certificateTeamworkAttention To DetailInterpersonal SkillsWritten CommunicationVerbal CommunicationTime ManagementPatient AdvocacyRelationship BuildingOrganizationCare CoordinationCritical ThinkingCase ReviewTask ManagementActive ListeningDischarge PlanningPatient Observation
Job description
Thank you for considering a career at Roper St. Francis Healthcare! Scheduled Weekly Hours: 32 Work Shift: Afternoons/Evenings (United States of America) Work Shift: 4 weekday days, 8:00am - 4:30pm Work Location: Hybrid (2-days remote and 2-days at Ladson Office Park) Strongly Preferred: ARRT (Mammo) licensure and 5+ years of recent Mammography experience. Primary Function/General Purpose of Position The Advanced Patient Navigator improves clinical outcomes by ensuring timely, coordinated, and informed care, especially during complex diagnostic or treatment processes. They provide specialized support to patients by guiding them through the healthcare system, ensuring they have access to necessary resources, and helping them manage all aspects of their care journey. This role involves assisting patients in understanding their medical condition(s) and treatment plans, including assisting patients with scheduling, overcoming logistical barriers, and connecting them with community resources to ensure a smooth and supportive healthcare experience. Navigators may work in a specific specialty area (ex: oncology, women’s/breast health, cardiology, neuro, etc.) based on organizational/patient needs and clinical background, to provide focused patient navigation support. Essential Job Functions Guides patients through a specific clinical pathway, ensuring they understand their diagnoses, treatment options, clinical procedures, and the healthcare process. Ensures patients and their families feel informed and supported at every step. Serves as the essential link for communication and assessment between patients and all care providers. Collaborates with clinical care team, healthcare providers, social workers, and other team members to ensure a holistic approach to patient care. Participates in case reviews and multidisciplinary meetings to provide insight into the patient experience and advocate for the patient's needs. Monitors patient progress and communicates with the care team to adjust treatment plans as necessary. Facilitates appointments for consults and support services within established service standards, including social workers, dietitians, physicians, etc. while offering support in overcoming barriers to care. Provides patients with information about community resources, such as support groups, counseling services, and local organizations. Tracks patient outcomes, ensuring findings are communicated to patient/providers. May also prepare reports to support quality initiatives and programs. May perform clinical work and/or assist with clinical procedures within area of specialty according to established policies and procedures. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Licensed or certified in area of specialty (listed below), or have a Bachelor’s degree and 5 years of healthcare experience in lieu of certification (required): Certification and Registration with ARRT (American Registry of Radiologic Technologists) or RDMS (Registered Diagnostic Medical Sonographer) or CNMT (Certified Nuclear Medicine Technologist); as well as Medical Imaging State Licensure (preferred, unless required by the state where the job is being performed) Licensed Practical Nurse (LPN) in state of practice Licensed as a Social Worker in state of practice Lab Certification (preferred through ASCP) - Medical Lab Scientist (MLS) or Pathology Assistant (PA) National Board for Respiratory Care (NBRC) credentialed and Licensed in Respiratory Care in state of practice BLS Basic Life Support – American Heart Association (preferred upon hire, must obtain from approved source prior to direct patient care at BSMH; required at hire for RSFH) Oncology Patient Navigator – Certified Generalist (OPN-CG) – Academy of Oncology Nurse & Patient Navigators (preferred, if placed in Oncology department) Breast Health Clinical Navigator (BHCN) – National Consortium of Breast Centers (NCBC) (preferred, if placed in Mammography department) Education High school diploma or GED (required) Associate’s or Bachelor’s degree in a health-related field (preferred) Work Experience 3 years of healthcare related experience in working with patients in the coordination of care or in direct patient care (required) Training N/A Language N/A Patient Population X Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. X Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. X Neonates (0-4 weeks) X Infant (1-12 months) X Pediatrics (1-12 years) X Adolescents (13-17 years) X Adults (18-64 years) X Geriatrics (65 years and older) Not applicable to this position Working Conditions - X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. X General office environment. X May be exposed to high noise levels and bright lights. X May be exposed to physical altercations and verbal abuse. X May be exposed to limited hazardous substances or body fluids.
Benefits
Dental Insurance
Life Insurance
Paid Time Off
Vision Insurance
Medical Insurance
Competitive Pay
Parental Leave
Professional Development
Short-term Disability
Long-term Disability
Referral Bonuses
Tuition Assistance
Prescription Coverage
Mental Health Resources
Incentives
Continuing Education Support
FMLA Leave
403(b) With Employer Contributions
HAS/FSA Options
May be required to use physical restraints. X May be exposed to human blood and other potentially infectious materials.
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. ____ Other: ____ Not applicable to this position
Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) X Lifting/ Carrying (50-100 lbs.) X Push/ Pull (0-50 lbs.) X Push/ Pull (50-100 lbs.) X Stoop, Kneel X Crawling X Climbing X Balance X Bending X Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting X Walking X Standing X Additional Physical Requirements/Hazards Physical Requirements X Manual dexterity (eye/hand coordination) X Perform shift work Maneuver weight of patients X Hear alarms/telephone/audio recordings Reach above shoulder X Repetitive arm/hand movements X Finger Dexterity Color Vision Acuity – far X Acuity – near ____ Not applicable to this position Hazards Depth perception Use of Latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy X Exposure to high pitched noises Gaseous risk exposure Other: ____ Not applicable to this position Skills Hard/Tech/Clinical Skills: Care for patients Patient Observation Discharge planning Mail management Patient Advocacy Soft/Interpersonal Skills: Verbal communication Written communication Attention to detail Critical thinking Communication with family members Active listening Organization Task Management Time Management Teamwork Relationship Building Interpersonal Skills Roper St. Francis Healthcare is an equal opportunity employer. As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, and short- and long-term disability Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status.
Department
Radiology Services Ancillary - Mammography - Berkeley Hospital It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com. Welcome to the Roper St. Francis Healthcare career portal! If you’ve visited us previously, please note accounts created before December 18, 2023 are no longer active and a new account must be created. Thank you for your patience as we transition to a new system to enhance your candidate experience! Why choose Roper St. Francis Healthcare? Roper St. Francis Healthcare is lauded as one the best places to work in healthcare and here's why you should choose a career with us: We have a lot to be proud of We’re the first choice for healthcare among Lowcountry families. We’ve been trusted with our neighbors’ health and wellness for generations. And as our community grows, we continue to expand our services and open our arms to provide care to our friends and family members who need it most. We are vibrant and growing With 6,000 employees, we’re the Lowcountry’s second-largest private employer. We have nearly 1,000 doctors representing almost every medical specialty, and our 657-bed system consists of more than 100 facilities and services across five counties. In short, there is plenty of room for growth and ever-expanding job opportunities. We are committed to excellence Roper St. Francis Healthcare rewards exceptional performance and invests in supporting our staff. From nurses to technicians and administrative professionals, our employees share our commitment to putting patients first. We recruit and retain the most qualified workforce without regard to age, sex, race, religion, color, national origin, sexual orientation, gender identity, handicap or disability. We offer generous employee benefits Roper St. Francis Healthcare offers an excellent benefits package for our full-time employees. We offer several options for health plans, a generous retirement plan, and educational opportunities to further your career.
