MarSell Wellness Center·Ontario, California
The Case Manager provides strength-based and family-driven case management for children and families, focusing on foster care and protective services. Responsibilities include conducting psychosocial assessments, developing treatment plans, and maintaining community collaborations to improve service quality.
Department: Location:
FLSA Status: Salary:
Non-Exempt $27.40 to $28.37
The Case Manager will perform a full range of targeted and/or general case management that is strength-based, needs-based, community-based, and family-driven. The Case Manager is responsible for developing and maintaining community relationships, networks, and collaborations that improve the availability and quality of formal and informal services to families and children. Essential
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following.
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
Dependability - Commits to doing the best job possible. Follow instructions. Keep commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• None
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Physical
Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds. There are no specific vision abilities required by this job. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
A Bachelor's degree from a four-year college or university is required, along with one to two years of related experience or training. Candidates must be proficient in general office software and possess strong analytical and communication skills.
Market context
In California, case manager roles for older adults are often tied to aging services, county programs, and community-based care coordination. Competitive candidates usually bring experience with older adults, familiarity with Alameda County resources, and APS collaboration skills. Review the AI-summarized requirements and benefits here to quickly compare fit, then prepare one example showing how you coordinated services across agencies.