Adult Case Manager (Phoenix)

Adult SMI Case Manager

The Adult Case Manager (ACM) provides ongoing case management services to members designated as Seriously Mentally Ill (SMI) who are receiving ongoing behavioral healthcare.

Responsibilities

• Performs duties out in the community and is expected to provide transportation, when necessary, to members and coordinate transportation services, as appropriate.
• Coordinates services for behavioral health and coordination of care with physical health care providers.
• Maintains communication, coordination, and connections with all Clinical Team participants.
• Ensures implementation of “transition to adulthood” referrals.
• Understands and navigates the rights of the patient regarding access to treatment, appeals, and complaint processes instituted by the Mercy Care RBHA.
• Communicates with other staff as necessary to ensure coordination and follow-through for clients needing primary care services.
• Performs out-of-office case management services and administrative tasks in accordance with agency procedures and the Arizona Principles for working with SMI clinical teams.

Qualifications

• Minimum High School Diploma and quality experience in the behavioral-health field; Bachelor's Degree in a human services field preferred.
• Working knowledge of common and uncommon mental & behavioral health disorders, including Schizophrenia, Bipolar Disorder, Major Depressive Disorder, PTSD, Personality Disorders, Substance Abuse Disorders, etc.
• Ability to acquire a Level 1 Fingerprint Clearance Card, without restrictions
• AZ Driver's License and Valid Auto Insurance
• MVR matching JFCS driving guidelines
• Reliable Transportation
• Spanish-English bilingual preferred; Pay Differential offered.

Benefits