Position Description
The Medical Assistant works directly under the supervision of the Clinic Administrator and Program Director to serve a vital role as part of a street medicine team. This position involves working on a mobile medical unit and a multi-disciplinary team to provide transitional primary care to unsheltered homeless individuals living within Los Angeles County. The ideal candidate must have a commitment to providing high-quality care for complex patients, be dedicated to working and developing a collaborative team model of care, and have experience working with both physical and behavioral health diagnoses
Principal Responsibilities
- 1.
- Performs routine (noninvasive) patient care functions as prescribed by licensed health care professionals following established clinic policies and procedures within the defined scope of education, training, and responsibilities.
- 2.
- Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate and blood pressure, pulse oximeter, and peak flow measurement according to established policies and procedures.
- 3.
- Collects urine, sputum, and stool specimens by noninvasive techniques.
- 4.
- Performs lab tests, including finger sticks, after appropriate training and verification of competency.
- 5.
- Administers immunizations and all medications per provider's order after a licensed health care professional verifies the correct medication and dosage.
- 6.
- Performs venipuncture and PPD skin placement.
- Documents measurement of PPD skin test and reports information directly to the provider or to the Registered Nurse.
- 7.
- Consistently uses and reinforces proper body mechanics and appropriate personal protection equipment.
- 8.
- Conducts follow-ups with patients via phone calls, encampment visits, and visits to other settings where patients can be found.
- 9.
- Uses multiple electronic platforms to gather patient information; documents appropriately and maintains medical records.
- 10.
- Provides client care in a manner that is both non-discriminatory and non-judgmental.
- 11.
- Works cooperatively with other clinical personnel and exhibits excellent working relations with patients, visitors, and staff, effectively communicating Street Medicine's mission.
- 12.
- Act as a patient advocate and liaison between the patient and community agencies (i.e., Housing for Health, Department of Human Services, hospitals, etc.) and ensures that patient needs are met with rights maintained; consult and collaborate with community providers to ensure continuity of care.
- 13.
- Works closely with Street Medicine Registered Nurse, Nursing Supervisor and Clinical Coordinator, Physician/ Physician Assistant/Nurse Practitioner, and several team members of the multi-disciplinary team.
- 14.
- Assists in medical services, office procedures, and a variety of hands-on patient care tasks and relays all appropriate health information to necessary personnel.
- 15.
- Assist homeless individuals in accessing appropriate medical services, mental health services, substance abuse treatment programs, and other support resources available at JWCH’s Center for Community Health.
- 16.
- Advocate for the rights and healthcare needs of homeless individuals, working towards reducing barriers to accessing medical services.
- 17.
- Fills out designated information on Certification Information Form and register clients electronically using the e-healthcare system.
- 18.
- Accurately files all patients’ labs, X-rays, EKG results, and other documents after the provider has seen and signed off the information.
- 19.
- Assists medical personnel with procedures and/or diagnostic exams including assembling appropriate equipment and keeping patient work areas clean and stocked.
- 20.
- Maintains standards of cleanliness, organization, and an adequate level of supplies for the exam rooms or assigned work area.
- 21.
- Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
- 22.
- Participate in required safety and compliance trainings and apply learned practices in daily work activities.
- 23.
- Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
- 24.
- Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
- 25.
- Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
- 26.
- Participate in JWCH’s customer service training called AIDET on an annual basis.
- 1.
- Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
- 2.
- Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
- 27.
- Performs other duties as assigned.
Requirements
- 1.
- Graduation from an accredited Medical Assistant school with a current MA certificate.
- 2.
- High School Diploma or GED.
- 3.
- Current BLS certificate from the American Heart Association.
- 4.
- Two years’ experience in an ambulatory clinic/setting.
- 5.
- Verification of appropriate hours in approved Medical Assistant course to perform venipuncture.
- 6.
- Knowledge of general office procedures.
- 7.
- Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds.
- 8.
- Ability to travel from site to site.
- 9.
- Bilingual (English/Spanish) preferred.
*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits
- At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
- Medical, Dental, Vision
- Monthly employer-sponsored allowance for assistance with health premiums.
- Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
- Paid time off (vacation, sick leave) and 13 paid holidays.
- 401(k) Safe Harbor Profit Sharing plan.
- Mileage reimbursement.
- Short- and long-term disability plans (LTD/STD).
- Life insurance policy & AD&D, and more!
Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
