Northwest Specialty Hospital·Kootenai County, Idaho
The Triage Coordinator is primarily responsible for conducting phone triage to assess patient needs and determine the appropriate level of care. Additionally, they perform clinical tasks such as rooming patients, recording vitals, and assisting with in-office procedures.
Northwest Specialty Hospital is seeking a compassionate, patient-oriented Triage Coordinator (CMA) to join our Axis Spine team!
Under the supervision of the medical provider and clinic leader, you will primarily be doing phone triage in this position. Duties will include answer live phone calls from patients and medically assess the patient’s needs, make clinical decisions as to whether the patient needs to be seen or sent to the Emergency Department to assess, knowledge of provider’s schedules and preferences with acute patient scheduling, and create proper triage documentation in patient’s chart.
Other duties that the Triage Coordinator may assist with are rooming patients, record vital signs, administer injections, perform urinalysis, EKG testing, set up and clean up procedure rooms for in office procedures, properly discard all biohazard and sharps waste, and stock supplies. Must demonstrate good principles and practices of aseptic technique, knowledge of standard precautions, EKGs, urinalysis, including proper order of draw and processing specimens, and basic pharmacology. This position will also work closely with other departments as needed, to ensure the patient’s chart and information is complete to receive treatment. Works under stress and in situations that demand patience and tact while providing impeccable service.
Assess patients over the phone.
Medically assess patient’s needs and make clinical decisions on next steps in their care.
Work with the medical team and providers to access patients.
Create proper triage documentation in chart.
Room patients as needed.
Educate patients on medications, special diets, and other physician-ordered instructions
Take patient information and medical histories.
Update patient information as needed.
Keeps information confidential and a HIPAA secure environment.
Assist with Certified Medical Assistant duties as needed.
Other duties as assigned.
Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians.
The physicians have invested personally, professionally, and financially in the care of the patients and the staff.
They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients.
Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction.
Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!!
Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors.
We continue to receive this distinguished honor based on our great company culture, patient-focused approach, and robust benefits package!
**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**
Candidates must be a Certified Medical Assistant (CMA) or a Licensed Practical Nurse (LPN) with at least one year of experience. A high school diploma and current BLS certification are also required.
Market context
Nursing roles in Idaho are often driven by steady demand across hospitals, clinics, and community-based care settings, especially for candidates who can work independently and travel as needed. These positions can be competitive because employers commonly look for an active Idaho RN license, a valid driver’s license with auto insurance, and prior clinical experience. Review the AI-summarized requirements and benefits here to save research time, then confirm your license status and prepare examples of relevant patient-care experience before applying.
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