General Purpose of Job: Responsible for the efficient and effective processing of patients through the clerical and clinical areas of the practice/clinic. Under the general direction of the physician or advanced practice provider, provides high quality, compassionate patient care. Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. Prepares patient for examination. Obtains vital signs and chief complaint. Appropriately documents information obtained. Performs laboratory and diagnostic testing. Answers, screens and triages telephone calls. Takes accurate messages and distributes to the appropriate personnel within the guidelines of the practice. Schedules tests and referral appointments for patients. Administers oral and injectable medication. Phones prescriptions to pharmacies. Engages and helps promote patient/family teaching as appropriate; and provides an educational environment for patients and patient families. Works gaps in care registries to help improve the quality of care. Maintains all logs and required checks (i.e., refrigerator temps, medications, oxygen, etc.) Maintains practice standards by participating in in-services, committees, etc. May assist in developing and implementing quality control and practice policies. Inventories, orders and restocks areas as necessary. Maintains and cleans equipment and environmental safety as required. Ability to provide clerical services and clinical services as required to maintain an effective practice flow. Cross trained to work both clerically and clinically. Job Requirements General Requirements
Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. Work Experience
Specialty clinics may require six months specialty experience
Relevant clinical experience within the past 5 years; if no clinical experience, completion of medical assistant program in past two years.
Previous work experience in medical office setting. Preferred
MA Certification. Preferred.
Experience with an EMR. Preferred. Education
High school diploma or GED
Completion of an accredited medical assistant program, including an externship OR a minimum of 5 years of Sparrow medical assistant experience in a clinical capacity Specialized Knowledge and Skills
Ability to provide care for patients, which is age specific to their physical and safety needs, psychosocial concerns and educational level.
Necessary visual and auditory acuity required to monitor patient's condition and operate department equipment
Demonstrates a positive team attitude and has interpersonal skills to effectively and appropriately communicate with clients, their families, providers and co-workers.
Ability to work in an EMR environment University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Job Family Patient Services/Nursing Support
Shift Days Degree Type / Education Level High School / GED Status Full-time Facility Match Any Experience Level New Grad
