URGENT URGENT Qualified Professional QP

Benefits

Flexible schedule Opportunity for advancement Training & development Wellness resources Qualified Professional (QP)

Community Support Services · Behavioral Health · Case Management

Department Behavioral Health Services | Reports to Clinical Director | Locations Yanceyville · Roxboro · Greensboro, NC | – Full-Time

Organization overview

Across The Life Span, PLLC (ATLS) is an integrated behavioral health, primary care, and opioid addiction treatment organization serving Caswell County and surrounding North Carolina communities under NC Medicaid. We are committed to delivering whole-person, recovery-oriented care across all stages of life through a trauma-informed, culturally responsive clinical model.

Position Summary

The Qualified Professional (QP) provides direct, community-based behavioral health services to individuals with mental health and/or substance use disorders in accordance with NC Medicaid Community Support Team (CST) and Individual Community Support (ICS) service definitions. The QP works within a person-centered care framework, delivering individualized support, skills training, and care coordination to promote community integration, stability, and recovery.

This multi-site position serves consumers across the Yanceyville, Roxboro, and Greensboro service areas. The QP functions and collaborates closely with the multidisciplinary ATLS team to ensure continuity of care, documentation compliance, and achievement of individualized treatment goals.

Key responsibilities

Direct Consumer Services

Provide individualized community support services including skills training in daily living, social functioning, illness self-management, and vocational readiness

Deliver psychoeducation to consumers and natural supports regarding mental health symptoms, medications, coping strategies, and recovery principles

Conduct functional assessments and contribute to the development and monitoring of Person-Centered Plans (PCPs) and Individualized Care Plans

Provide crisis support planning, including development and review of individual Safety Plans in coordination with clinical supervisors

Assist consumers with identifying and accessing community resources including housing, transportation, benefits, and social supports

Support consumers in developing self-advocacy skills and engagement with their own recovery process

Accompany consumers to community appointments, medical visits, and other activities of daily living as clinically indicated

Care Coordination & Team Collaboration: Participate in multidisciplinary treatment team meetings, case conferences, and clinical supervision sessions

Coordinate with primary care providers, psychiatric staff, the ATLS Medical Director, and community partners to ensure integrated, holistic service delivery

Collaborate with the CPSS peer support team to reinforce recovery milestones and community engagement

Communicate consumer status updates, safety concerns, and treatment plan changes to the Clinical Services Manager in a timely manner

Facilitate warm handoffs and referrals to higher levels of care as clinically appropriate

Documentation & Compliance

Complete all required documentation in the electronic health record (EHR) within ATLS-established timeframes, including progress notes, treatment plan updates, and service logs

Ensure Comprehensive Clinical Assessments (CCAs), Person-Centered Plans (PCPs), and service authorizations are completed accurately and submitted within NC Medicaid deadlines

Maintain documentation in compliance with NC Medicaid Community Support service definitions, HIPAA, and all applicable ATLS policies and procedures

Participate in internal quality audits and support the QA/QI Officer in achieving compliance benchmarks

Adhere to ATLS two-level document review workflow protocols

Accurately track units of service and complete billing documentation in accordance with NC Medicaid requirements

Professional Development & Organizational Duties

Complete all required annual and ongoing training including NC Medicaid required competencies, trauma-informed care, and cultural humility

Maintain current knowledge of NC Medicaid behavioral health service definitions and policy updates

Participate in new employee orientation activities and staff training as requested

Fulfill mandatory reporting obligations per NC General Statutes

Perform other duties as assigned by the Clinical Director or CEO

Minimum Qualifications

To qualify as a Qualified Professional under NC Medicaid definitions, the candidate must meet ONE of the following criteria:

Bachelor's degree in a human services field (psychology, social work, counseling, sociology, or related discipline) AND two (2) or more years of full-time, post-degree experience with the population served

Bachelor's degree in any field AND four (4) or more years of full-time experience with the population served

Associate's degree in a human services field AND four (4) or more years of full-time experience with the population served

High school diploma or GED AND six (6) or more years of full-time experience with the population served

Valid North Carolina driver's license and reliable personal transportation (mileage reimbursement provided per ATLS policy)

Ability to pass criminal background check and other pre-employment screenings

Proficiency in electronic documentation and Microsoft Office applications

Strong verbal and written communication skills

Preferred Qualifications: Bachelor's or Master's degree in social work, psychology, counseling, or closely related human services field

Experience working within NC Medicaid-funded behavioral health organizations

Familiarity with WellSky, NC Tracks, or similar EHR/billing platforms

Experience with Community Support Team (CST) or Individual Community Support (ICS) service delivery models

Knowledge of Motivational Interviewing (MI), trauma-informed care, and recovery-oriented practice frameworks

Bilingual or multilingual communication abilities

Work environment & conditions

This is a community-based position requiring significant travel within Caswell, Person, and Guilford Counties and surrounding areas. The QP will work in varied environments including consumer homes, community settings, and clinical offices across the Yanceyville, Roxboro, and Greensboro locations And surrounding areas. A valid driver's license and dependable transportation are required.

Equal opportunity employment

Across The Life Span, PLLC is an equal opportunity employer. We are committed to building a diverse, inclusive team and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. Flexible work from home options available.