Therapeutic Alternatives·Raleigh, North Carolina
The Office Manager handles administrative tasks including call routing, referral processing, and maintaining consumer medical records. They are also responsible for coordinating team schedules, managing office supplies, and submitting weekly reports to the MCO.
Overview The Hospital Transition Team provides short term services designed to help people maintain psychiatric progress made in psychiatric hospitals or progress related to recovery made in residential substance abuse treatment programs, connect with services and benefits quickly after hospital discharge, and receive support for returning back to their home and community. Salary depends on experience.
Main Duties of the position: 1. Answer or transfer incoming telephone calls. 2. Properly process all HTT referrals from the Sandhills MCO as they are received. 3. Enter consumer information into computer system with accuracy. 4. Keep office machinery stocked with paper and schedule maintenance calls as needed. 5. Update and email consumer caseload to team on weekly basis. 6. Organize and prepare team for Clinical Staffings to be held every Wednesday morning. 7. Apply and schedule staff appointments to Google calendar as needed. 8. Organize information for monthly staff meetings. 9. Print out all service authorizations and add to consumer medical record. 10. Ensure all staff notes are added to medical records before auditing of all charts at the completion of services rendered. 11. Monitor and process consumer updates accordingly for team reporting needs. 12. Prepare discharge letters and affix correct postage requirements. 13. Update team’s HTT report and submit weekly to Sandhills MCO. 14. Communicate regularly with Sandhills MCO concerning authorizations and service extensions. 15. Discharge consumers from services within computer system. 16. Assist Supervisor and staff with any miscellaneous needs as asked. 17. Keep office tidy and organized as needed. 18. Copy screening packets weekly for the team. 19. Routinely replenish office supplies through corporate ordering procedure. 20. Function as safety committee staff and schedule routine fire/disaster drills for site. 21. Archive medical records annually.
High School Diploma or GED required. 6 Months prior experience in an office setting. Persons with prior human service experience preferred. Must have a valid NC Driver's License. Must have had at least 8 years of driving experience, as this is a requirement of company's liability insurance carrier.
A High School Diploma or GED and at least 6 months of office experience are required. Candidates must possess a valid NC Driver's License and have at least 8 years of driving experience.
Market context
Behavioral health employers in North Carolina often look for licensed or credentialed clinicians, and this role requires registration with the North Carolina Substance Abuse Professional Certification board. These positions can be competitive because employers may prefer a bachelor’s degree and want candidates who can work within treatment, documentation, and care coordination expectations. Review the AI-summarized requirements and benefits here to save time, and confirm your credential status before applying.
