Volunteers of America Chesapeake and Carolinas·Durham, North Carolina
The Intake Specialist serves as the primary point of contact for veterans applying for SSVF services, managing eligibility inquiries and the application process. They are responsible for data entry in the AWARDS system, maintaining applicant files, and coordinating intake schedules.
Receiving current and future veteran applicants regarding program application process and policies for SSVF services. Looks up applicants' data and provides information to applicants as needed. Types various forms, reports and related routine correspondences required as part of the application process. Prints out and mails decision letters, missing information letters and hearing notices to applicants. Withdraws files if no response. Copies required documents and file within applicants’ files. Collaborate with local office Program Assistant, Case Managers, and Co-Team leads to serve all veterans during the intake process. Performs initial data entry and updates in AWARD: Electronic Health Record system for SSVF Maintains electronic and paper applicant files including making appropriate entries into the applicant database or other databases such as AWARDS and Smartsheet. Maintains working knowledge of general operation and specific eligibility guidelines of all SSVF applicants to appropriate grant source(s) for assistance. As supported, designated, and instructed by the Team Lead, the Intake specialist will create and adhere to the local office intake calendar, which will require scheduling the appropriate number of intake appointments in a given timeline (based upon the instructions from the Team Lead). Attends applicant processing meetings, including occasional evening meetings, as needed. Assists applicants in completing paperwork, obtains information, explains process, and answers applicants' questions. Reports weekly on eligible and ineligible applicants. Provides applicants with appropriate information and referral services. Creates and maintains relationships with inter- and intra-agency partners and departments regarding housing and support services for applicants (specific to veterans that do not qualify for SSVF). Participate in training, supervision, regular staff meetings, and accepts responsibility for aiding the development of positive team relationships as requested. Adhere to agency policies, procedures, safety standards and the professional code of ethics. Other duties assigned by supervisor. QualificationsQualifications: Minimum four-year degree or comparable 2 - 4 years of experience working directly with families and at-risk populations including, homeless, homeless veterans, formerly incarcerated veterans, veterans facing the challenges of mental health and substance use disorders, and veterans facing ongoing economic challenges. Ability to organize, assign tasks, and supervise volunteer staff Excellent verbal and written communication skills Ability to be proactive Ability to work well with diverse populations Requires ability to frequently face deadlines with attention to detail Complete tasks along with required documentation in a timely manner Proficiency in Microsoft Office Applications Bilingual in Spanish preferred Peer Support Specialist preferred. This position requires a regular Monday-Friday weekday schedule. It is a nonexempt, salaried position and may require after-hours duties based upon the needs of the veterans that we serve.
Requires a bachelor's degree or 2-4 years of experience working with at-risk populations and homeless veterans. Proficiency in Microsoft Office is required, while Spanish bilingualism and Peer Support Specialist certification are preferred.
Market context
Support-services roles in North Carolina often see steady demand in schools and healthcare settings, especially for candidates who can reliably handle day-to-day operations and transportation-related responsibilities. These positions can be competitive because employers usually look for dependable attendance, a valid North Carolina Driver’s License, and a high school diploma or GED, while benefits like medical insurance, paid time off, retirement, and growth opportunities can make openings more appealing. Review the AI-summarized requirements and benefits here to save time, and confirm your license and age eligibility before applying.
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