SupportWorks Housing·Rio, Virginia
The Outreach Case Manager identifies and engages homeless individuals and families to screen them for housing eligibility and provide direct assistance. They collaborate with landlords and community providers to ensure housing stability and positive consumer outcomes.
A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice.
We are here because we are driven to make a difference.
We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness.
We meet people where they are and treat them with dignity and respect.
We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues.
We give them support even when they don't know they need it.
We don't give up.
This work can be hard, but the impact is real.
If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.
The Role: Outreach Case Manager for our new Vista 29 property!
What You'll Do: You'll seek out homeless individuals and families at shelters, meal sites, day centers, streets, encampments, VA service sites, etc.
You'll build rapport, screen for housing eligibility, provide direct assistance with accessing resources and supports, and refer clients to appropriate community services.
Screen potentially eligible individuals and families for participation in the Housing First programs and other community services.
Work with landlords, community services providers, and oversight entities to provide service, ensure responsiveness of our supportive services, and achieve high rates of housing stability and other consumer outcomes.
What You'll Bring to SupportWorks: A Bachelor's degree preferred and at least one year of direct service experience with individuals with low-incomes, disabilities, and/or histories of homelessness.
Knowledge of mental illness, substance abuse disorders, community resources, and recovery concepts.
Skill in establishing supportive trusting relationships with persons experiencing homelessness and with professionals in the homeless services and Veterans services systems.
Ability to approach homeless individuals and build rapport through empathy, concern and understanding.
Willingness to work in all-weather on foot or by vehicle, plus a valid driver license and ability to travel within the Portsmouth/Hampton Roads region.
A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays! SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.
A bachelor's degree is preferred along with at least one year of direct service experience with low-income or homeless populations. Candidates must have a valid driver's license and knowledge of mental health and substance abuse recovery concepts.
Market context
In Virginia, outreach case manager roles are often tied to ongoing need for housing, behavioral health, and community-based support services. These positions can be competitive because employers usually look for direct service experience, a valid driver’s license, and familiarity with mental health and substance use recovery concepts. Before applying, compare the AI-summarized requirements and benefits here with the original posting so you can quickly confirm fit and save research time.