Bancroft·Cherry Hill Township, New Jersey
The Case Coordinator manages caseloads to ensure individuals meet funding eligibility and maintain access to services through collaborative planning and advocacy. They coordinate annual plan meetings, manage electronic documentation in Salesforce, and facilitate communication between families, clinical staff, and external funders.
$23-$25 Bancroft is looking for a Case Manager/Coordinator. The Case Manager/Coordinator works collaboratively with Bancroft program leadership, clinical staff, Finance staff, with guardians/family members and external case managers/funders to ensure that individuals served, and individuals accepted for admission, meet and maintain funding eligibility for Bancroft services. Bancroft is a leading service-provider for children and adults with autism, other intellectual or developmental disabilities or those in need of neurological rehabilitation. We provide a full continuum of highly effective services — for people of all ages and every level of abilities — based on best practices and scientifically proven techniques. Our services include special education, vocational training, supported employment, structured day programs, group home and apartment programs both on-campus and in the community, short-term behavioral stabilization services for children, and in-home and outpatient rehabilitation services. As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone. Explore How Bancroft Makes an Impact
Manage aspects related to assigned caseload that pertain to access to Bancroft services, family advocacy, and funding and ensure cases are approached in a thoughtful, holistic manner that reflects Bancroft’s core values. Schedule and coordinate the annual plan meetings and ensure that all care team members are included. Ensure that all documentation for the annual plan is promptly prepared and provided to the appropriate parties. Ensures that the annual plan accurately captures needed services and ensures that funding authorizations are in place for the services. As needed facilitates eligibility and benefit checks and oversees the process of redetermining and/or restoring eligibility for benefits and entitlements. Assist with securing funding authorizations for durable medical equipment and adaptive devices. Support the process when individuals transfer services to a new program or service line by ensuring that transfer meetings are held with external care team members’ input and that all documentation is in place for no disruption in funding. Ensure that all pertinent contact information for each individual and his/her care team and relationships is accurately maintained in the electronic database (Salesforce). Enters discharges and transfers into Salesforce. Oversee the electronic files for assigned caseload. Ensure that guardianship and Power of Attorney documentation is on file. Assist families, individuals served and residential care teams with resolving medical insurance issues. For new admissions, attend the pre-admission and admissions meetings to meet the external care team members and to learn about the service needs of the individual being admitted. Coordinate the discharge planning process. Prepare the discharge letter and the discharge summary. Maintain a clear understanding of the funding regulations relevant to assigned caseload. Maintain a working knowledge of all Bancroft Policies and Procedures relevant to the Case Coordinator position. May oversee the recording of and accuracy of attendance for assigned caseload. Provide training to managers and others as needed. Serve as a resource for program managers and directors to resolve random, unassigned issues that impede the individual’s access to service, health and overall progression. Serves as a role model by projecting a positive self-image of professionalism, appearance, confidentiality, courtesy, conduct, honesty, fairness, personal integrity, and a respect for the fundamental rights, dignity, and privacy of others. Abides by the Bancroft Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decision-making situations Remains current with required training certifications, meets state-regulated licensing and regulatory accreditation, and adheres to mandatory requirements. Maintains effective and collaborative verbal and written communications with colleagues, those served, external case managers and family members and/or guardians. Willingly and effectively cooperates with Bancroft, The Department of Human Services, The Division of Developmental Disabilities (DDD), and other licensing or state agencies or local municipalities in any inspections, audits and investigations, upon request. Maintains a safe and respectful environment, free of abuse, neglect, or exploitation; does not allow weapons, threats, bullying or intimidation. BNR Case Coordinators will maintain smaller caseloads and are additionally responsible to: Collaborate with care team members in developing, authoring and overseeing the Annual Plan for assigned caseload and distribute and/or electronically share with internal and external care team members. Generate and distribute and/or electronically share monthly treatment plan reviews with internal and external care team members. Schedule, facilitate, actively participate and document Interdisciplinary Team and Rehab meetings. Distribute meeting minutes and track follow up. During IDT/Annual plan meetings provide and obtain information regarding the Plan, review baseline goals, identify individual strengths and weaknesses, evaluate progress of persons served regarding attainment of goals, determine the need for modifications to existing goals, combine goal teaching or rehabilitation and development strategies for best possible outcome, and discuss concerns regarding specific persons served to ensure overall Plan effectiveness. May coordinate meeting logistics. Collaborate with external case managers to secure new, appropriate care outside of Bancroft for individuals being discharged. Schedules therapies for newly admitted individuals Audit clinical records of individuals served that are maintained in the program. Utilize the change form process to communicate with billing and finances any changes in services and insurances. Utilize the re-authorization process for securing authorization for MLTSS. Ensure outcome assessments are completed and entered into CCP. Ensure care plan for services is up to date and Services are provided based on Care Plans. In collaboration with either the IDT or TDT, develops data collection systems to monitor established goals for persons served, determine need for improvements or modifications, adjustment of goal criteria, etc.;
Education & Experience: A bachelor’s degree is required. Candidates must meet one of the following qualifications: BSW or MSW Bachelor’s degree in a health services– or human services–related field Certification as a Rehabilitation Counselor (CRC) Certification as an Insurance Rehabilitation Specialist (CIRC) Certification as a Brain Injury Specialist (CBIS) Special Skills: Proven ability to effectively communicate both verbally and in written form required. Effective and proven ability to prioritize, multi-task; management skills required, as well as flexibility and adaptability. Ability to assess situations, problem solve and delegate tasks. Effective interpersonal and organizational skills. Basic math skills required. Operative knowledge of MS Office Word and Excel spreadsheets preferred. Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions What You’ll Love About Bancroft: Meaningful Purpose: We truly make a difference in the lives of others, which inspires us to be better people, and gives us purpose. Lasting Bonds: We are a close-knit, committed team who feel like a second family Personal Growth: There are opportunities to learn and build skills, professional development, career advancement, tuition assistance, and loan repayment programs Outstanding Benefits: We offer competitive salaries, retirement savings program, generous paid time off, medical and dental insurance, and more About Bancroft At Bancroft, you’ll do more than just make an impact. We are a care team of 3000 employees across 200+ facilities and homes in NJ and DE committed to making a lasting difference in the lives of the people we serve and their loved ones. Together, we work diligently and compassionately, to improve the lives of the people we serve. Find your purpose and more at Bancroft. Real Life. Real Purpose. bancroft.org/careers EEO Statement Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team. Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.
A bachelor's degree is required, specifically in social work, human services, or a related field, or a relevant professional certification. Candidates must possess strong communication skills, a valid driver's license, and the ability to prioritize complex tasks.
Market context
In New Jersey, case manager roles are often tied to behavioral health and community-based services, where employers look for candidates who can coordinate care and support people with severe mental illness. These positions can be competitive because a master’s degree is preferred, though a bachelor’s degree with relevant experience may still be considered. Review the AI-summarized requirements and benefits here to save time, and tailor your application to show direct experience with complex client needs and service coordination.
