SouthEast Alaska Regional Health Consortium (SEARHC)·Juneau, Alaska
The Dental Case Coordinator provides administrative support to the Dental Practice Administrator and manages case referrals for patients. This includes coordinating appointments, tracking referrals, and ensuring proper documentation is maintained.
Provide administrative assistance to the Dental Practice Administrator and responsible for case management of dental division referrals.
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.
Key Essential Functions and Accountabilities of the Job
Provides administrative support to the Dental Practice Administrator and Director of Dental Services.
Provides case management for all patients, working closely with dentists, dental residents, SEARCH travel coordinators, local medical practices, and regional care centers.
For pediatric hospital referral cases: ensures completeness of the referral, coordinates pre-operative appointments, sets up Medicaid patient travel, notifies patient and/or parent/guardian of the dates and times of these appointments, and reports to the referring provider when the treatment is complete.
Works closely with Referral Care Coordinators to facilitate patient referrals within SEARHC, IHS, or to outside agencies as requested by the provider.
Reviews referrals for completeness and obtain missing information.
Tracks progress of referrals and outcomes of care and provide periodic status reports to providers on outstanding referrals.
Serves as the primary contact for other Case Managers regarding patient care.
Ensures referral records have been received and are available for providers review.
Proactively identifies delays and obstacles to care and works to remedy individual cases and improve the process.
Assists in the maintenance of the SEARHC Dental calendar (which includes village trips, specialists, contractors, clinic closures, relevant events).
Assists in the maintenance of credentials files for all dental staff (active, courtesy, consulting, and auxiliary) by: ensuring all new dental staff complete a credentialing packet, ensuring all applications are complete and accurate, verifying dental school and residency diplomas, ensuring all dental staff licenses are current, also corresponding with medical staff and other professionals to obtain credentialing information.
Prepares letters, memos, notes, dictation or oral instructions, assists with reports from rough draft to final draft, prepares presentations, and other routine correspondence.
• Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.
Work Shift: OT 8/40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
An associate's degree in Business Administration or equivalent experience is required, along with two years of office or administrative experience. Knowledge of Electronic Dental Record software and strong communication skills are also necessary.
Market context
Dental roles in Alaska can draw steady interest because clinics often need clinicians who can balance patient care with the practical demands of serving dispersed communities. These positions are competitive when employers emphasize patient relationships, teamwork, and ongoing development, and the AI-summarized requirements and benefits here help you review the original posting faster. Before applying, confirm licensure expectations and be ready to discuss how you approach empathy, integrity, and continuous learning.
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