Duly Health and Care·Lombard, Illinois
The Patient Care Navigator supports high-risk patients through pre-visit planning, clinical monitoring, and care coordination to improve clinical outcomes. They manage patient documentation, track quality metrics, and handle incoming clinical communications within a value-based care framework.
At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
Under the direction of the Site Physician(s), Care Ally RN, and Supervisor/Director of Care Management, the Patient Care Navigator serves as a key member of the interdisciplinary care team supporting high-risk and rising-risk patients within value-based care programs.
The Patient Care Navigator functions at the top of their scope to support population health initiatives, quality measure performance, risk adjustment accuracy, and care coordination activities aligned with organizational value-based contracts (including programs supported by the Centers for Medicare & Medicaid Services and Medicare Advantage plans). The role combines direct patient care, proactive panel management, preventive care outreach, transitional care support, and structured documentation to improve clinical outcomes and reduce avoidable utilization.
Performs protocol-driven clinical monitoring to support chronic disease management and value-based quality outcomes. Obtains and documents vital signs including blood pressure, heart rate, respiratory rate, temperature, weight, BMI, and pulse oximetry. Performs point-of-care testing such as blood glucose monitoring and other ordered tests within scope.
Conducts repeat blood pressure checks for patients with elevated readings. Collects and documents home monitoring data, including patient-reported blood pressure readings, glucose logs, weight logs (for heart failure monitoring), and pulse oximetry readings when applicable.
Identifies abnormal findings and escalates to the Provider or Care Ally Nurse in accordance with established clinical protocols.
Utilizes appropriate EHR functions (including Hyperspace/Epic workflows, where applicable) to facilitate patient flow, panel management, and quality metric capture.
Documents patient information including medications, reasons for visit, vitals, screenings, and structured quality data elements.
Ensures lab, imaging, and diagnostic results are correctly documented and routed.
Pulls discharge reports from hospital portals and obtains medical records from hospitals not utilizing Epic or shared EHR platforms.
Completes documentation support for Transitional Care Management (TCM), Chronic Care Management (CCM), High-Intensity Care visits, and Annual Wellness Visits as directed.
Administers and documents Social Determinants of Health (SDOH) screenings as applicable.
Manages incoming faxes, in-basket requests, and electronic communications in a timely and organized manner.
Assists nurse and providers with medication refill workflows after appropriate review and approval.
Coordinates communication with pharmacies and specialists as directed.
Routes urgent or clinically significant communications to Provider or Case Management Nurse per protocol.
The compensation for this role includes a base pay range of $21.43-23.63 for a Medical Assistant; Certified or Registered Medical Assistant the base pay range is $22.97-24.57, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Requires a high school diploma or GED and completion of an accredited Medical/Nursing Assistant program, EMT-B, or equivalent experience. Proficiency in Microsoft Office and the ability to perform CPR are essential.
Market context
Emergency Medicine physician roles in Illinois are typically driven by steady hospital and emergency department coverage needs, especially in larger metro and regional referral settings. These positions are competitive because employers usually expect active Illinois medical licensure, DEA certification, and board certification or eligibility, along with completed Emergency Medicine training. On this platform, job requirements and benefits are AI-summarized from the original job description, saving you research time; review the residency, licensure, and CME details closely before applying.
