Lifeline Connections·Mount Vernon, Washington
The Mental Health Case Manager provides community-based behavioral health care coordination and re-entry support for participants. Key duties include conducting comprehensive assessments, developing individualized care plans, and collaborating with multidisciplinary teams and correctional facilities.
Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.
Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.
Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.
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Positon title: Mental Health Case Manager – Jail Services
Responsible to: Program Director
Under the supervision of the Program Director and Program Supervisor, the Mental Health Case Manager provides community-based behavioral health, care coordination, and re-entry support services to participants. The position requires independent judgment, effective collaboration, regulatory compliance, and a commitment to recovery-oriented, trauma-informed, and person-centered care.
1.
Conduct comprehensive assessments, including whole-person and Health-Related Social Needs (HRSN) assessments, to identify participant strengths, barriers, risks, and service needs.
2.
Develop, implement, and monitor individualized Re-Entry Care Plans that are strength-based, participant-centered, culturally responsive, and aligned with identified goals and service needs.
3.
Regularly evaluate participant progress and adjust interventions and service plans to support successful community integration and recovery outcomes.
4.
Provide targeted re-entry case management services in accordance with Washington State's Medicaid Re-Entry Demonstration Initiative (1115 Waiver), agency standards, and clinical recommendations.
5.
Coordinate access to behavioral health treatment, substance use disorder services, medical care, housing resources, transportation, employment supports, benefits, and other community services.
6.
Facilitate incoming and outgoing referrals and ensure continuity of care across providers, agencies, and systems.
7.
Utilize sound judgment and problem-solving skills to address participant needs, barriers to care, and service engagement challenges.
8. Serve as an active member of the multidisciplinary treatment team by contributing clinical observations, recommendations, and participant progress updates. 9. Collaborate effectively with correctional facilities, healthcare providers, community agencies, managed care organizations, probation officers, courts, and other stakeholders to support participant outcomes.
Documentation and Regulatory Compliance
13.
Develop and maintain collaborative relationships with community agencies, service providers, and referral partners to improve participant access to resources and support services.
14.
Identify community resources and advocate for participants to obtain services necessary to support recovery, stability, and successful re-entry.
15.
Represent the agency professionally in community meetings, care coordination activities, case staffing, and other approved forums.
16.
Demonstrate professionalism, ethical decision-making, cultural humility, and adherence to agency values and professional standards.
17.
Participate in supervision, training, staff development, and continuous quality improvement activities.
18.
Support and implement agency policies, procedures, and organizational initiatives.
Knowledge, skills, and qualifications
Required Qualifications
Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, Counseling, or a closely related field preferred.
Washington State Department of Health credential required or ability to obtain and maintain required credentialing.
Minimum of one year of paid or volunteer experience working with individuals experiencing mental health, substance use, co-occurring disorders, or related behavioral health conditions.
Working knowledge of behavioral health recovery principles, trauma-informed care, and participant-centered service delivery.
Familiarity with applicable Washington State behavioral health regulations, including RCW 71.05 and WAC 246-341.
Preferred Qualifications
Substance Use Disorder Professional Trainee (SUDPT) credential.
Experience providing re-entry, care coordination, case management, or community behavioral health services.
This position serves participants with diverse backgrounds and complex behavioral health, substance use, medical, housing, legal, and social service needs. Success in this role requires strong interpersonal skills, sound judgment, adaptability, independent decision-making, and the ability to coordinate services across multiple systems while maintaining participant engagement and regulatory compliance.
Immediate supervisor: Program Director
$23.98 - 26.36/hr DOE
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To apply electronically for this position, please click "Apply Now" or visit our ADP career center. For more information on this and other positions, please visit our website at www.lifelineconnections.org [https://www.lifelineconnections.org/]
Lifeline Connections strives to be an employer of choice by offering regular and full-time employees a robust and highly competitive benefits package designed to support both personal and family well-being. Our comprehensive benefits include multiple options for medical, dental, and vision coverage for employees and their eligible dependents.
In addition, Lifeline Connections provides employer-paid Short Term Disability, Long Term Disability, and Life Insurance, along with access to supplemental coverage options. Full-time employees and eligible part-time employees may also enroll in our 401(k) retirement plan, helping support long-term financial wellness.
Beyond benefits coverage, Lifeline Connections is proud to offer generous paid time off. Both full-time and part-time employees earn PTO at competitive accrual rates that increase with years of service, allowing for meaningful time away from work. Employees also receive paid holidays and personal holidays, reinforcing our commitment to work-life balance and employee well-being.
Send us your resume and let's talk about you joining our team!
A bachelor's degree in a behavioral health field is preferred, and a Washington State Department of Health credential is required. Candidates need at least one year of experience working with individuals experiencing mental health or substance use disorders.
Market context
In Washington, case manager openings often reflect steady demand in community, behavioral health, and social service settings, where employers need people who can coordinate care across agencies and home visits. These roles are competitive because they typically require related experience, reliable transportation, and comfort working in varied community settings. Review the AI-summarized requirements and benefits on this platform to save research time, then confirm your driving, insurance, and travel readiness before applying.
