PROMESA R.H.C.F.·New York
The Client Care Coordinator enhances mental health service delivery and coordination for families with children residing in shelters. Key duties include conducting biopsychosocial assessments, providing short-term counseling, and collaborating with child welfare agencies to improve permanency outcomes.
For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond.
We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year.
Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers.
Our extensive array of community-based services are fully integrated, bilingual and culturally competent.
The Client Care Coordinator is responsible for enhancing the delivery and coordination of mental health and related services to families with children in shelter.
They will promote and model best practices for shelter social services provider staff.
Improve linkages to mental health and community-based services.
Increase ability of shelter social services staff to address mental health issues in a culturally and linguistically competent manner that incorporates strength based, family driven and youth/child guided care.
Strengthen overall permanency outcomes for families with children in shelter.
● Complete a comprehensive biopsychosocial assessment with each family to understand strengths and service needs.
● Provides short term counseling, crisis intervention, risk assessment, safety planning and education for families.
● Collaborates with ACS and/or preventive services agency when a family is child welfare involved; participates in ACS conferences to advocate for family.
● Makes referrals and appropriate linkages.
● Facilitates group work (e.g., with young people, with fathers).
● Attends seminars and training on pertinent issues.
● Communicates and collaborates with service providers to enhance engagement and ensure quality.
● Provides education / training to other shelter social service staff.
● Facilitates quarterly family meeting (with family and shelter staff) to discuss planning efforts and progress.
● Other duties in keeping with the scope and nature of the position.
● Master of Social Work from an accredited institution of social work.
● New York State Licensure required as an LMSW or LCSW. Non-licensed, MSW graduates must obtain licensure within six (6) months of hire.
● Minimum of six (6) months previous relevant experience in delivering social services required, DHS regulated facility/shelter environment preferred.
● Mandated Reporter (2.0 hours) training certificate required.
● Must have knowledge of child and adolescent development; emotional/behavioral health; mental health; parent child relationships; family dynamics; and diagnostic classification.
● Strong expertise in strength based, solution-focused, and family centered practice.
● Knowledge of guidelines, policies and regulations related to child welfare, safety, permanency and well-being.
● Knowledge and experience working with diverse cultures and ethnicities.
● Knowledge and experience with groupwork.
● Exceptional written and oral skills.
Why join us?
Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.
As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.