Provide rehabilitative services, evaluations, and treatment programs for disabled, injured, and diseased patients within the center. Coordinate with physicians and case managers to ensure high-quality patient care and optimal recovery outcomes.
Concentra Louisville Metro Government Wellness Center - Fern Valley We're offering a $5000 Hiring Bonus! Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.
• Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards - Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure - Work with clinicians to support staff competency regarding all patient care needs - Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety - Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net - Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership - Work with leadership to identify gaps and implement process improvement to ensure optimal patient care - Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care - Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience - Monitor center status, provide wait time communication, perform white board patient management, and provide service package expectations - Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan. - Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours - Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies - Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning - Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes - Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan - Maintain accountability for implementing and consistently maintaining center initiatives and workflows This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requires a Bachelor's degree from an accredited Physical Therapy program, with a Master's degree and ortho-outpatient experience preferred. Candidates must demonstrate strong clinical competency, professionalism, and the ability to handle sensitive patient information.
Market context
In Kentucky, allied-health laboratory roles are typically driven by steady demand in hospitals, clinics, and diagnostic settings that need staff who can meet CLIA 88 standards and follow regulatory procedures. These positions are competitive because employers often look for a baccalaureate degree plus MLS, MT, or MLT (ASCP) certification or eligibility within one year. Review the AI-summarized requirements and benefits here to save time, then confirm your certification timeline and prepare examples of compliance-focused lab work.