Medical Assistant

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Medical Assistant for the Holyoke Outpatient Clinic!

About Us

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary

The Medical Assistant supports the delivery of safe, efficient, and person-centered care by preparing clients for provider visits, obtaining and documenting clinical information, assisting with care coordination, and maintaining accurate electronic health records.

This position works closely with medical providers, clinical staff, administrative staff, pharmacies, laboratories, and other members of the care team. All clinical duties must be performed within the Medical Assistant’s education, training, demonstrated competency, RVCC policies, and the direction of an appropriately licensed provider.

The Medical Assistant does not independently diagnose medical conditions, prescribe medications, interpret diagnostic results, or provide clinical triage outside the position’s authorized training, competency, and delegated responsibilities.

Key Responsibilities

• Prepare and room clients for provider visits, including escorting clients to the clinical area, providing physical assistance when needed, documenting rooming time, obtaining vital signs, and recording the reason for the visit.
• Maintain accurate and current client information in the electronic health record, including medications, allergies, relevant medical and family history, immunizations, medical supplies, and other non-provider entries.
• Support providers during and following client visits by preparing examination areas, gathering required information, providing approved educational materials, and completing assigned clinical or administrative follow-up.
• Coordinate prescription and pharmacy communications by receiving, documenting, and routing refill requests, pharmacy faxes, and medication-related messages to the appropriate provider in a timely manner.
• Assist with care coordination, including scheduling initial and follow-up appointments, processing referrals, coordinating diagnostic testing, and supporting prior-authorization requests as directed.
• Communicate professionally and promptly with clients, providers, pharmacies, laboratories, healthcare organizations, and other members of the care team through approved telephone, electronic, and written communication methods.
• Maintain clinical rooms, equipment, and supplies in a clean, organized, safe, and ready-to-use condition, including monitoring inventory and reporting supply needs.
• Follow all safety and infection-control requirements, including Standard Precautions, hand hygiene, use of personal protective equipment, sharps safety, and procedures related to exposure to blood or bodily fluids.
• Protect client privacy and confidentiality and maintain all records and communications in accordance with RVCC policies and applicable privacy requirements.
• Travel between RVCC client-care locations and provide occasional evening or weekend coverage when required by program needs.
• Participate in required supervision, meetings, training, and competency reviews, and work cooperatively with clinical and administrative staff to support effective program operations.
• Other tasks, including but not limited to, those assigned by Supervisor

Qualifications

Required

Education Level - High school graduate or GED; successful completion of a medical assistant training program

Years of Experience - 1–2 years as a medical assistant

Skills/Abilities - Excellent verbal and written communication skills; interpersonal skills; crisis intervention skills; organizational skills; attention to detail; computer skills; good customer relations skills; knowledge of legal and ethical issues pertaining to the profession.

Licensing/Certification - Current CPR certification and Medical Assistant Certificate.

Preferred

Bilingual (English/Spanish) preferred.

What We Offer: A supportive, mission-driven work environment

Opportunities for professional development and continuing education

Competitive benefits package

Collaboration with a compassionate, multidisciplinary team

The chance to make a real difference in our communities

Summary of Benefits

Salary Range

$22 - $22.50

Based on years of experience, level of education, specialty and licensure/certifications. Additional compensation for advanced education for qualifying positions.

Generous time off benefits for eligible positions

Exclusive employee discounts

Excellent and affordable insurance including health, vision, dental and pet insurance

Mileage reimbursement

403b match

CEU reimbursement

Retention Payments offered to licensed and licensed eligible clinicians

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